Solutions catalog · Government segment
Solutions for state and local government
The catalog lists 13 solutions for state and local government (State & Local).
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311 Omni-Channel Citizen Intake
Citizens expect to interact with their city as easily as they do with Amazon. This CRM platform brings citizen requests (potholes, missed trash, noise complaints) from its public web form, call-taking agents and, through its Work API, your phone, mobile app and social media systems into a single queue, with each location placed in a district. It routes requests to Public Works crews and other departments, and gives residents a status page and the updates they asked for, listed for your staff to send, closing the feedback loop.
6 requirements · 8 integrations · 4 ways to deploy
"Civic-Secure" Microsoft 365
Many local governments struggle to configure cloud suites securely. We deploy Microsoft 365 within the Government Community Cloud (GCC) boundary, specifically configuring it to support the FBI CJIS (Criminal Justice Information Services) Security Policy and documenting how each requirement is addressed. Configuration alone does not make an agency CJIS compliant: its policies, personnel, physical security and audits by the state CJIS Systems Agency remain the agency's responsibility.
5 requirements · 7 integrations · 3 ways to deploy
Digital Evidence Management for Local PD
The explosion of body-worn camera footage and CCTV data has created a storage and privacy crisis for local police. This cloud-based register keeps digital evidence linked to its cases under your retention schedule, with a hash-chained chain of custody and a second person's approval before anything is released; records staff redact copies in your own redaction tool and track public records requests in the same place. Release decisions and their legal basis under state law remain the agency's.
6 requirements · 8 integrations · 3 ways to deploy
Disaster Response Logistics Coordinator
Using Incident Command System terms and scaled for local response, this tool manages the logistics of emergency shelters, sandbag distribution, and volunteer coordination during local disasters. It gives the Emergency Operations Center (EOC) shared status boards built from what staff and partners report, with a site layer for your own GIS viewer.
6 requirements · 7 integrations · 4 ways to deploy
Election Worker Management Portal
Managing the temporary workforce for elections is a logistical nightmare involving thousands of volunteers. This specialized HR tool streamlines recruiting, training, scheduling, and payroll preparation for poll workers. It tracks training and voting equipment certification so the election office can see which workers are qualified for each role; eligibility, training and pay rules remain the jurisdiction's decisions under state law.
5 requirements · 8 integrations · 3 ways to deploy
Housing & Homelessness HMIS Wrapper
Addressing homelessness requires coordination across multiple agencies while strictly protecting client privacy. This solution works alongside your Homeless Management Information System (HMIS) without connecting to it, keeping the HMIS client ID staff type in, and lets shelters, social services and police partners coordinate care for unhoused people under the consent each client has given. Police partners can refer but cannot see client records, and what may be shared remains the Continuum of Care's decision.
6 requirements · 8 integrations · 3 ways to deploy
Legislative Management Suite (The "Open Meeting" Engine)
Local councils are bound by "Sunshine Laws" and Open Meeting Acts that require transparency. This suite runs the legislative lifecycle in one place: agenda creation, links to your video provider's stream with each item's time stamp, minutes publishing, and archival. It publishes votes and documents to a searchable public portal and records each step, helping the clerk show that notice and publication rules were followed; interpreting and complying with open-meetings law remains the municipality's responsibility.
6 requirements · 8 integrations · 4 ways to deploy
Municipal Fleet & Asset IoT Monitor
City operations rely on a vast fleet of vehicles, from police cruisers to snowplows. This system brings together telematics readings and fuel transactions, sent through the Work API or CSV, to track location, fuel usage, and maintenance health. It includes a public-facing "Proof of Service" map (e.g., "Where is the snowplow?"), improving transparency and reducing citizen complaints during weather events.
5 requirements · 8 integrations · 3 ways to deploy
Permitting & Licensing Accelerator
A self-service portal for building permits and business licenses. Two plain-language questions show applicants the permit or license types that fit, with the documents to upload and the fees, and the online form checks that every required document is attached before it is submitted. It is designed to reduce counter wait times and help businesses open faster; the types, documents and fees are configured and maintained by your staff, and reviewers make every decision.
6 requirements · 8 integrations · 4 ways to deploy
Smart Utility Metering & Billing Hub
As cities modernize water and electric grids, this platform loads meter reads from your head-end exports to generate validated bills and flag possible leaks, stopped meters or outages as reads are loaded. It supports tiered and seasonal rates; rates are set by your governing body and flags are confirmed by your staff.
6 requirements · 8 integrations · 4 ways to deploy
Tax Assessment & Appeal Tribunal
Property tax appeals often clog municipal courts and administrative bodies. This workflow tool lets property owners file appeals online, upload evidence and read the board's notices and decision on a status page. It streamlines the docket for tax boards, and decisions are made and signed by the board.
6 requirements · 8 integrations · 3 ways to deploy
"The Grant Factory" (Grant Management System)
With billions in federal funding available through infrastructure bills (IIJA, ARPA), cities struggle to manage the compliance burden of federal grants. This lifecycle tool helps municipalities sort the opportunities they load or enter against their own priorities, track applications, and assemble draft figures for the complex post-award reports that staff complete, approve and submit, supporting Uniform Guidance (2 CFR Part 200) requirements. Allowability decisions, submissions and audit outcomes remain the municipality's responsibility.
6 requirements · 8 integrations · 4 ways to deploy
Vital Records Digitization & Fraud Guard
The issuance of birth and death certificates is a critical function often targeted for identity theft. This system manages the secure digitization and issuance of these "breeder documents," incorporating anti-fraud security features, identity verification, and strict audit trails to reduce the risk of fraudulent issuance. Eligibility rules and decisions on held requests remain with your vital records office.
5 requirements · 8 integrations · 3 ways to deploy
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