Ambulatory & Specialty Networks
Multi-Site Physician Groups
For MSOs, private equity healthcare platforms and large specialty groups that add clinics by acquisition.
A dermatology platform buying a clinic a month, or an orthopedic group consolidating a state, inherits the same loose ends with every deal: the clinic's phone numbers and fax lines, its payer contracts, its providers' credentials, its own EMR instance and a server in a back room.
Until those are moved onto the group's standard, the clinic is a cost. Calls ring at a front desk the central team cannot see. Faxed referrals land on a machine. New providers cannot bill a payer until they are credentialed and enrolled with it. Moraph Multi-Site Solutions works through that list, from IT due diligence on the target to day-to-day support once the clinic is on the network.
What moves on day one, and what depends on others
Our work is in the central back office; physicians keep control of clinical practice. Some steps are ours to finish. Others depend on third parties:
Phone and fax numbers are ported from the clinic's carrier. Some numbers may not be portable, and the carrier sets the timing.
Payer enrollment is done by your enrollment team with each payer. We can give that team verified provider data; we do not submit enrollment applications.
EMR consolidation depends on the EMR vendor and on what each instance exposes through its interfaces.
Controls for HIPAA privacy and PCI-DSS payment security are set in the standard site build, so each acquired clinic reaches the same baseline.
Moraph products for a growing group
Credentialing & Privileging Portal: collects each new provider's application, checks state licensing boards, the OIG exclusion list, SAM.gov exclusions and the NPI registry where lookups can be automated, and keeps watching licenses after appointment. Some boards have no automated lookup, so a specialist completes those checks. It hands verified data to payer enrollment but does not submit to payers.
Payer Contract Lifecycle Management: holds each payer contract and fee schedule inherited in each deal, and compares every remittance with the contracted rate. Renewal and notice dates are tracked. It does not submit appeals or claims.
Cloud Contact Center: Five9 with each clinic's published numbers ported or forwarded and routed per number, so calls can move to a central team.
Cloud Fax: eFax Corporate on the clinic's existing fax numbers, with referrals delivered to a queue or EMR inbox instead of a paper tray.
We also implement partner platforms: NetSuite or Sage Intacct to replace QuickBooks with one general ledger that reports each location's P&L, and Azure Virtual Desktop or Citrix for the central billing office. Data from separate EMR instances can be combined in a central warehouse to compare provider productivity (RVUs), utilization and revenue across the portfolio.
By buyer
Private Equity & Platform Growth
For operating partners and CIOs running a buy-and-build strategy: IT due diligence on a target before you buy (aging servers, unpaid licenses, security gaps); the same infrastructure blueprint at every acquisition, with the legacy firewall and Wi-Fi replaced in the first week; and the controls needed to add new practices to the parent company's cyber insurance policy.
Central Billing Office Operations
For one billing team serving many locations: secure home setups for coders with EMR access that keeps PHI off personal devices; lockbox and card feeds connected to the practice management system for automated cash reconciliation; and digital statements with text-to-pay.
Patient Access & Call Centers
For one patient access team in place of separate front desks: the phone platform linked to the scheduling system so agents can see appointments across locations and book at the nearest clinic with availability; faxed referrals routed to the scheduling queue; and online self-scheduling that writes to the provider's schedule. Moraph does not provide agents. Your staff answer the calls.
Keeping clinics on the standard
Without ongoing oversight, clinics drift: a local manager buys a different printer or installs unapproved software. Our managed service covers:
Asset lifecycle: a central record of every computer and tablet, with end-of-life dates so replacements can be planned in the capital budget.
A service desk that knows the clinic: requests go to our Global Resilience Operations teams, where a failed front-desk label printer is handled as a patient-flow problem.
Vendor consolidation: internet and software contracts combined so the group buys as one customer.
Investors and auditors can review our SOC 2 Type II report and framework control mappings under NDA by requesting the Trust Center evidence pack.
Solutions
Explore our Healthcare solutions
20 Moraph-built products and 20 managed platforms, each with its integrations and limitations listed.