State & local government · Moraph software

Permitting & Licensing Accelerator

Complete applications the first time, and every permit tracked to issue

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Overview

What you are buying

The Permitting & Licensing Accelerator gives applicants a guided online application that works out which permit or license they need, what to submit and what it will cost. It gives your staff one place to check completeness, route plan review, take fees, schedule inspections and issue or renew, with every step recorded and visible to the applicant.

The problem it solves

Most delays in permitting and licensing start before anyone reviews anything: applicants are unsure which permit applies, submit incomplete packages, and then call or visit the counter to find out where things stand. Staff spend their time chasing missing documents and answering status questions instead of reviewing.

  • Applicants struggle to translate zoning and building codes into what they actually need to submit.
  • Incomplete applications reach staff and bounce back and forth, sometimes more than once.
  • Reviews in different departments happen one after another, each with its own comments and its own way of tracking them.
  • Status lives in spreadsheets, email and paper files, so applicants and elected officials ask staff for updates.

Who uses it

  • Residents, contractors and businesses applying for permits and licenses
  • Permit technicians and licensing clerks at the counter and online
  • Plan reviewers in building, zoning, fire, engineering and health
  • Inspectors working in the field
  • Department directors and managers who report on workload and service

Requirements it supports

ADA Title II web accessibility rule (28 CFR Part 35, Subpart H)WCAG 2.1 Level AAState public-records lawsYour records-retention schedulesYour local building, zoning and licensing codes, including adopted International Code Council codesPCI DSS, through your payment processor

The product supports these requirements; meeting them remains your organization’s responsibility.

See how it works

A short walkthrough

Illustrative screens with fictional sample data. They show the workflow, not any client’s data or configuration, and the layout of the product itself differs. A live demonstration uses the product with sample data.

  1. Step 1

    The applicant's guided application

    Plain questions lead the applicant to the right permit and a list of exactly what to upload.

    What are you planning to build?

    Project
    Rear deck, attached to house
    Height above ground
    More than 30 inches
    Address
    Fictional address (parcel found in GIS)
    Permit needed
    Residential building permit

    You will need to upload

    • Site plan showing the deck and property lines
    • Construction drawing with footing details
    • Contractor license number, if using a contractor
    Plain questions lead the applicant to the right permit and a list of exactly what to upload.

  2. Step 2

    Fees before submission

    The applicant sees the fees calculated from your schedule and pays through your processor.

    FeeBasisAmount
    Building permitProject valuation (fictional)$185.00
    Plan reviewShare of permit fee$120.25
    Technology feeFlat$10.00
    Total due now$315.25
    The applicant sees the fees calculated from your schedule and pays through your processor.

  3. Step 3

    The staff intake queue

    Complete applications are ready to route; incomplete ones go back to the applicant with what is missing.

    ApplicationTypeAddressCompleteStatus
    BP-0001Residential deckFictional addressYesReady to route
    BP-0002Kitchen remodelFictional addressMissing drawingReturned to applicant
    BL-0003Food truck licenseMobileYesFire review
    BP-0004Commercial tenant fit-outFictional addressYesPlan review, round 2
    Complete applications are ready to route; incomplete ones go back to the applicant with what is missing.

  4. Step 4

    Review by discipline

    Each discipline reviews at the same time, and their comments are combined for the applicant.

    DisciplineReviewerRoundResult
    BuildingFictional reviewer2Approved with conditions
    ZoningFictional reviewer2Approved
    FireFictional reviewer2Corrections required
    HealthFictional reviewer2In review
    Each discipline reviews at the same time, and their comments are combined for the applicant.

  5. Step 5

    An inspection in the field

    Inspectors record results, notes and photos on a phone or tablet, and failed items trigger a re-inspection.

    BP-0001 · Footing inspection

    Address
    Fictional address
    Inspector
    Fictional inspector
    Result
    Passed
    Photos
    3 attached

    Checklist

    • Footing depth meets approved drawing
    • Footing locations match site plan
    • Setbacks confirmed
    Inspectors record results, notes and photos on a phone or tablet, and failed items trigger a re-inspection.

  6. Step 6

    From review to issue

    Each step of the permit's life is recorded and visible to the applicant.

    BP-0001 · Residential deck

    1. Application submitted and fee paidApplicant
    2. Building and zoning review approvedPlan reviewers
    3. Permit issuedPermit technician
    4. Footing inspection passedInspector, recorded in the field
    5. Final inspection passed, permit closedInspector
    Each step of the permit's life is recorded and visible to the applicant.

Workflows

The principal workflows

  1. Guided application

    Applicants answer plain-language questions about their project or business, and the wizard tells them which permit or license applies, what documents to upload and the fees.

    • The applicant creates an account or continues as a returning applicant.
    • They enter the address, which is checked against parcel and zoning data from your GIS.
    • Plain-language questions narrow the project or business to the right permit or license type.
    • The wizard lists the documents to upload and calculates the fees from your schedule.
    • The applicant can save and return, then submits and pays online.

  2. Intake

    Staff see complete applications in one queue, with anything missing flagged and returned to the applicant online.

    • New applications arrive in the intake queue with the completeness check already run.
    • A permit technician confirms the permit type, documents and fees.
    • Anything missing or incorrect goes back to the applicant with a specific request, online.
    • Accepted applications are routed to review, or issued directly where your rules allow over-the-counter approval.

  3. Review

    Plans route to reviewers by discipline at the same time. Comments go back to the applicant, and resubmittals are compared against the previous round.

    • The application is assigned to each discipline that must review it, in parallel.
    • Reviewers record approval, conditions or corrections against your checklists.
    • Comments from every discipline are combined into one letter to the applicant.
    • The applicant resubmits online, and reviewers see what changed since the last round.
    • When every discipline approves, the permit is ready to issue, with its conditions attached.

  4. Inspect and issue

    Inspections are requested online and recorded on a phone or tablet in the field. Permits and licenses are issued, and renewals are reminded and processed online.

    • The applicant or contractor requests an inspection online.
    • Supervisors assign inspections to inspectors by area and discipline.
    • Inspectors record results, notes and photos on a phone or tablet, including in poor coverage, syncing when connected.
    • Failed items generate a re-inspection request; passed final inspections close the permit.
    • Licenses are issued with their expiry dates, and renewal reminders go out ahead of time.

Roles and permissions

Who does what in the product

Each role below is a starting point. During implementation we set them up to match your teams, and every action anyone takes is recorded in the audit trail.

Applicant

Residents, homeowners, contractors, design professionals, business owners, and authorized agents applying for them

An external user who applies for permits and licenses, pays fees, answers corrections and follows each application through to issue or renewal.

Sees

  • Only their own applications, permits and licenses, and those they were added to as an authorized agent
  • Status, review comments, corrections requested and conditions of approval
  • Fees due, payments made and receipts
  • Inspection requests, results and issued documents

Does

  • Completes the guided application and uploads documents
  • Pays fees online through the agency's payment processor
  • Responds to correction requests and uploads revised plans
  • Requests inspections and sees results
  • Renews licenses and downloads issued permits and certificates
  • Adds or removes an authorized agent on their own applications

Cannot

  • See any other applicant's records or staff-only notes
  • Change fees, waive requirements or approve their own application
  • Edit an application after submission, except by responding to a correction request
Approvals
None. Everything an applicant submits is checked and decided by agency staff.
Notified about
When corrections are requested, fees are due, an inspection is scheduled or resulted, a permit is issued, or a license is due for renewal.

Permit technician or licensing clerk

Permit technician, permit coordinator, licensing clerk, counter staff

Runs intake: makes sure each application is complete and correctly classified before it reaches reviewers, and issues permits and licenses once conditions are met.

Sees

  • The intake queue and every application in their department
  • Applicant contact details, uploaded documents and payment status
  • Review status across disciplines, and outstanding conditions
  • Inspection results needed before issue

Does

  • Checks completeness and returns incomplete applications with a list of what is missing
  • Confirms or corrects the permit type and the calculated fees
  • Routes applications to the reviewing disciplines
  • Submits an application at the counter on an applicant's behalf
  • Issues permits and licenses when every review and condition is cleared
  • Records payments taken at the counter through the agency's processor

Cannot

  • Approve a discipline review
  • Waive or reduce a fee without supervisor approval
  • Change permit types, fee schedules or checklists
Approvals
Fee waivers, refunds and adjustments go to a supervisor. Issuing a permit requires every assigned review to be approved.
Notified about
When a new application arrives, an applicant responds to corrections, all reviews are complete, or a payment fails.

Plan reviewer

Building plans examiner, zoning or planning reviewer, fire plans reviewer, engineering reviewer

Reviews the application for one discipline and decides whether it meets that discipline's requirements.

Sees

  • Applications routed to their discipline
  • Plans, documents and earlier review rounds, with changes between resubmittals
  • Other disciplines' comments on the same application
  • Parcel and zoning information from GIS

Does

  • Records comments and corrections for their discipline
  • Adds conditions of approval
  • Approves or requires resubmittal for their discipline
  • Compares a resubmittal against the previous round
  • Reassigns within their discipline when allowed by the supervisor

Cannot

  • Approve or change another discipline's review
  • Issue the permit
  • Change fees
Approvals
Their discipline's decision is final for that discipline; where the agency requires it, a supervisor co-signs approvals for some permit types.
Notified about
When an application is routed to them, a resubmittal arrives, or a review is overdue against the agency's own target.

Inspector

Building inspector, electrical, plumbing or mechanical inspector, fire inspector, code compliance inspector

Carries out inspections in the field and records results against the permit.

Sees

  • Their assigned inspections and route for the day
  • Permit details, approved plans and conditions of approval
  • Previous inspection results and open corrections on the permit

Does

  • Records pass, partial or fail results with notes and photos on a phone or tablet
  • Records results without signal, which sync when connection returns
  • Lists corrections and schedules a re-inspection
  • Requests a stop or hold through the supervisor

Cannot

  • Issue or close a permit without the final inspection being recorded
  • Change fees or permit types
  • Edit another inspector's recorded result
Approvals
Certificates of occupancy or completion can be set to require supervisor sign-off.
Notified about
When inspections are assigned or rescheduled, and when an applicant cancels a requested inspection.

Supervisor or manager

Building official, permit center manager, licensing manager, chief inspector

Oversees the work of a department or discipline: assigns and balances work, handles exceptions and approves the decisions that need a second person.

Sees

  • Every queue, application, review and inspection in their department
  • Workload by staff member and items past the agency's own targets
  • Fee adjustments, waivers and refunds requested
  • Reports and dashboards for their area

Does

  • Assigns and reassigns applications, reviews and inspections
  • Approves fee waivers, refunds and adjustments
  • Co-signs approvals and certificates where the agency requires it
  • Places holds and releases them
  • Reopens a closed permit with a recorded reason

Cannot

  • Approve a fee waiver they requested themselves
  • Change system configuration unless they also hold the administrator role
  • Delete records; records are retained under the agency's retention schedule
Approvals
Approves the exceptions their staff request; their own requests go to another supervisor or the administrator.
Notified about
When an exception needs approval, work is past the agency's target, or a staff member's queue is unassigned.

Administrator

System administrator, permitting systems analyst, IT business analyst

Configures the Accelerator to match the agency's codes, fees and procedures, and manages staff access.

Sees

  • All configuration: permit and license types, wizard questions, checklists, fee schedules, notices and workflows
  • Users, roles and the record of every permission change
  • System-wide audit trail

Does

  • Maintains permit and license types, wizard questions and document checklists
  • Updates fee schedules with effective dates
  • Edits notice and email templates
  • Creates staff accounts and assigns roles by department and discipline
  • Configures integrations such as GIS layers and payment settings

Cannot

  • Approve reviews or issue permits through the administrator role alone
  • Change an issued permit or recorded inspection result
  • Remove entries from the audit trail
Approvals
Configuration changes can be set to need a second administrator's approval before they take effect.
Notified about
When an integration fails, a fee schedule change is pending, or an access change is requested.

Finance and revenue staff

Revenue clerk, accountant, finance analyst

Reconciles permit and license fees with the agency's finance system.

Sees

  • Fees, payments, refunds and waivers across departments
  • Fee exports for the finance system
  • The audit trail of fee changes

Does

  • Runs and checks fee exports for the finance system
  • Reconciles payments with the payment processor's reports
  • Processes approved refunds
  • Runs fee and revenue reports by permit type and department

Cannot

  • Approve their own refunds
  • Change applications, reviews or permits
  • Change fee schedules
Approvals
Refunds are processed only after a supervisor has approved them.
Notified about
When a refund is approved and ready to process, or an export fails.

Read-only auditor or records officer

Internal auditor, records officer, public-records coordinator

Reviews records and the audit trail for audits and public-records requests without changing anything.

Sees

  • Applications, permits, licenses, reviews, inspections and fees
  • The full audit trail, including permission changes
  • Reports

Does

  • Searches and exports records for an audit or public-records request
  • Runs reports
  • Reviews the audit trail of decisions, fee changes and permission changes
  • Checks that issued permits have the required reviews and inspections recorded

Cannot

  • Change any record
  • See payment card details, which are held only by the payment processor
Approvals
None.
Notified about
Not notified by default.

Permissions at a glance

ActionApplicantTechnicianReviewerInspectorSupervisorAdminFinanceAuditor
Submit an applicationOwn work onlyFullNo accessNo accessFullNo accessNo accessNo access
View applicationsOwn work onlyFullFullFullFullFullView onlyView only
Return an application as incompleteNo accessFullNo accessNo accessFullNo accessNo accessNo access
Record discipline review decisionsNo accessNo accessOwn work onlyNo accessApprovesNo accessNo accessNo access
Add conditions of approvalNo accessNo accessOwn work onlyNo accessFullNo accessNo accessView only
Record inspection resultsNo accessNo accessNo accessOwn work onlyFullNo accessNo accessView only
Issue a permit or licenseNo accessFullNo accessNo accessFullNo accessNo accessNo access
Pay feesOwn work onlyFullNo accessNo accessNo accessNo accessNo accessNo access
Waive, adjust or refund a feeNo accessNo accessNo accessNo accessApprovesNo accessFullView only
Assign and reassign workNo accessNo accessNo accessNo accessFullNo accessNo accessNo access
Configure permit types, questions and feesNo accessNo accessNo accessNo accessNo accessFullNo accessView only
Manage staff accounts and rolesNo accessNo accessNo accessNo accessNo accessFullNo accessView only
  • Full
  • Own work only
  • Approves
  • View only
  • No access

How access is controlled

  • Segregation of duties: the person who requests a fee waiver, refund or adjustment cannot approve it, and a permit cannot be issued until every assigned discipline review is approved and the required inspections are recorded.
  • Roles are configured by department and discipline during implementation, so a fire reviewer sees fire reviews and a licensing clerk sees licensing work. One person can hold more than one role where your staffing needs it.
  • Every grant or removal of a role is recorded in the audit trail, and supervisors can run an access review listing who holds which role, for periodic sign-off.
  • Applicants, contractors and authorized agents use separate external accounts. An applicant can add an agent such as a contractor or architect to a specific application, and remove them, without sharing a login.

Features

What it does

Applicant wizard

Questions and requirements configured from your codes and fee schedules, written in plain language.

Address and parcel lookup

Addresses validated against your GIS, with zoning and overlay information shown to applicants and staff.

Completeness checks

Required documents and information checked before an application reaches staff.

Fee calculation

Fees calculated from your schedule, including valuation-based and per-unit fees, with staff able to adjust with a reason.

Online payment

Fees paid online through your existing payment processor, with receipts recorded against the application.

Parallel review

Building, zoning, fire and other disciplines review at once, with one set of comments to the applicant.

Resubmittal comparison

Reviewers see which documents changed between rounds and which comments are still open.

Conditions of approval

Standard and custom conditions attached to permits and printed on the issued document.

Field inspections

Inspection requests, scheduling and results recorded on mobile devices, with photos and checklists.

License renewals

Renewal reminders, online renewal applications and expiry tracking for business and trade licenses.

Applicant status page

Applicants follow their application online, which cuts down status calls and counter visits.

Configurable notifications

Email notices to applicants and staff at each step, with wording your department controls.

Integrations

How it connects to your systems

Connects toHowWhat flows
GIS and parcelsParcel, zoning and address data from your GIS services, such as Esri ArcGIS.Parcel, address, zoning and overlay layers read from your GIS services; no parcel data is changed.
PaymentsYour existing payment processor for card and electronic payments.Payment requests sent to the processor's hosted payment page; confirmations and receipt references returned. Card details never pass through the Accelerator.
Finance systemFee revenue passed to your general ledger or cashiering system.Daily or on-demand export of payments and fee codes, by file or API.
Land-management or legacy permitting systemRecords exchanged with an existing system you keep, or history migrated from one you retire.Permits, inspections and contacts by file or API in either direction, mapped during implementation.
Records managementIssued permits, plans and decisions sent to your records system under your retention schedules.Final documents and metadata exported when a permit or license closes.
Electronic plan reviewA dedicated plan-markup tool can be integrated for detailed drawing review.Plan sets sent to the markup tool; comments and status returned to the application.
Staff sign-inSingle sign-on for staff through your identity provider.SAML or OpenID Connect sign-in; staff roles managed in the Accelerator or mapped from groups.
Work APIApplication, review and inspection data available to your reporting and open-data tools.Read access to records through the Moraph Work API, with keys you control.

Each integration is confirmed in discovery and specified in the design. See how an engagement progresses.

Security and privacy

How your data is protected

Separate access for applicants and staff

Applicants see only their own applications; staff see what their role allows, and every access is checked on each request.

Staff single sign-on

Staff sign in through your identity provider, so your own sign-in and multi-factor policies apply.

Encryption

Application data and documents are encrypted, with keys Moraph staff cannot use without explicit, time-bound authorization.

No card data held

Payments are taken on your processor's payment page. Moraph does not store card details, hold funds or move money.

Audit trail

Every submission, decision, fee change and status change recorded with who made it and when, for public-records requests and audits.

Company-wide assurance

Operated under the controls covered by Moraph's SOC 2 Type II report and ISO/IEC 27001 certification, described in the Trust Center.

Company-wide controls, independent audits (SOC 2 Type II and ISO/IEC 27001) and data residency are described in our Trust Center, where you can request the evidence pack.

Reporting

What you can report on

12 standard reports, grouped by who uses them. Each shows who it is for, how it can be broken down, how it is delivered and what it is used for. The data behind them is also available to your own reporting tools.

Operations

Application pipeline

For permit managers and department heads

Applications received, issued, pending and withdrawn by permit or license type, with how many are waiting on staff and how many are waiting on the applicant.

Break down by
Permit or license type, Department, Status, Submission channel (online or counter), Date range
Delivered as
Live dashboard, with CSV export
Used for
Seeing where work is piling up and whether the wait is on your side or the applicant's.

Time in each step

For permit managers and department heads

How long applications spend in intake, each review discipline, waiting for resubmittal, fee payment and issuance, with time on the applicant's side shown separately from time with staff.

Break down by
Workflow step, Department and reviewer, Permit type, Month
Delivered as
Live dashboard, with CSV export
Used for
Finding the steps that slow permits down and checking the effect of a process change.

Review rounds and corrections

For plan review supervisors

How many review rounds applications need before approval, and which correction comments come up most often.

Break down by
Review discipline, Permit type, Correction category, Applicant or contractor (staff view only)
Delivered as
Live dashboard, with CSV export
Used for
Improving checklists and applicant guidance where corrections cluster.

Reviewer workload

For supervisors in each review discipline

Open reviews per reviewer, reviews completed in a period and reviews due soon.

Break down by
Reviewer, Discipline, Permit type, Due date
Delivered as
Live dashboard
Used for
Balancing assignments and planning cover for absences.

Inspections

Inspection activity and results

For inspection supervisors and building officials

Inspections requested, scheduled, completed and cancelled, with passed, failed and partial results and re-inspections.

Break down by
Inspector, Inspection type, Area or district, Permit type, Date range
Delivered as
Live dashboard, with CSV export
Used for
Planning routes and staffing, and spotting inspection types with frequent failures.

Open permits and expiring permits

For building officials and permit technicians

Issued permits with no recent inspection, permits approaching expiry, and permits with outstanding conditions of approval.

Break down by
Permit type, Area or district, Contractor (staff view only), Expiry date
Delivered as
Scheduled list by email, with CSV export
Used for
Following up before permits lapse and closing out finished work.

Fees and finance

Fees collected

For finance staff and permit managers

Fees assessed, paid, outstanding, refunded and waived, by fee code, matching the export sent to your finance system.

Break down by
Fee code, Department, Payment method, Day or month
Delivered as
Live report and scheduled export to the finance system
Used for
Reconciling payments from your processor with what was posted to the ledger.

Waivers, refunds and adjustments

For finance managers and auditors

Every fee waiver, refund and manual adjustment, with who requested it, who approved it and the reason recorded.

Break down by
Adjustment type, Approver, Fee code, Date range
Delivered as
Live report, with CSV export
Used for
Reviewing exceptions and supporting internal and external audits.

Licensing

Renewals and lapsed licenses

For licensing clerks and supervisors

Licenses due for renewal, renewed, in grace period and lapsed, with reminders sent to each license holder.

Break down by
License type, Renewal period, Status, Reminder stage
Delivered as
Scheduled list by email, with CSV export
Used for
Chasing renewals before they lapse and planning renewal-season staffing.

Public and council reporting

Permit activity summary

For elected officials, city or county managers and the public

Permits issued by type and area, with declared project values where your forms collect them, in a summary suitable for council packets and annual reports.

Break down by
Permit type, Council district or area, Month or year
Delivered as
Scheduled report, with PDF and CSV export
Used for
Regular updates to council and the public on development activity.

Open data extract

For open-data and GIS teams

Issued permits with location, type, status and dates, with personal information excluded by a field list you approve.

Break down by
Permit type, Status, Date range, Area
Delivered as
Scheduled file or the Work API, for publishing on your open-data portal or map
Used for
Publishing permit data without manual extraction and redaction.

Online service use and accessibility feedback

For permit managers and digital service teams

Applications started, completed and abandoned online by step of the wizard, the share of applications submitted online versus at the counter, and accessibility feedback received.

Break down by
Permit type, Wizard step, Channel, Month
Delivered as
Live dashboard
Used for
Finding where applicants give up and improving the questions and guidance.

Exports, access and evidence

  • Every report can be exported to CSV, and lists and summaries can be scheduled to arrive by email for the people who need them.
  • Administrators can build their own saved reports from the same data, choosing fields, filters and groupings, without asking Moraph to change the product.
  • Data is available to your own business intelligence tools through the Moraph Work API or a scheduled export, and the open-data extract can feed your public portal or map.
  • Reports follow each user's permissions: staff see only the departments and fields their role allows, and applicant or contractor details are left out of public-facing outputs.
  • Reports can be run as of a past date so a figure given to council can be reproduced later, and every report run and export is recorded in the audit trail with who ran it and when.

Deployment

Where and how it runs

Moraph cloud

Hosted by Moraph in the United States region.

Dedicated environment

Single-tenant hosting where your policies require it, scoped in the proposal.

Phased by department

Departments or permit types can go live in stages, starting with those that gain most from online applications.

With a managed service

Optionally run with a Moraph managed service for configuration changes, such as new fees or permit types, and platform administration.

Security controls, independent audits and data residency are set out in our Trust Center. Engagement models and what drives a quotation are on Working with Moraph.

Implementation

What a rollout involves

The general phases are on Working with Moraph. For this product, they involve the following.

Permit and license catalog

We work with each department to list the permit and license types in scope and the questions that decide between them.

Codes and fee schedules

Your staff provide current fee schedules and code requirements; we configure them and your staff check every calculation before go-live.

Checklists and conditions

Review checklists, standard conditions and notice wording are configured from your existing documents.

GIS and payment connections

Your GIS and payment-processor teams provide access and test accounts so lookups and payments are proven end to end.

Data from current systems

Open applications, active permits and licenses, and contacts are migrated or referenced, as agreed in discovery.

Training and launch

Staff are trained by role, applicant help text is reviewed, and the public launch is planned with your communications team.

Limitations

What it does not do

Worth knowing before you evaluate it.

  • The wizard is only as accurate as the rules configured from your codes and fee schedules, which your staff maintain after go-live.
  • Payments go through your existing payment processor. Moraph does not hold or transfer funds.
  • Reviewers comment within the Accelerator; detailed markup of large-format drawings needs an electronic plan-review tool, which can be integrated.
  • It does not interpret codes or make approval decisions. Reviewers and inspectors decide.
  • It does not replace your GIS. Parcel and zoning data are read from your GIS and must be kept current there.
  • Code enforcement cases, complaints and violations are not included. The 311 Omni-Channel Citizen Intake product handles requests from residents.
  • Applicants need an email address to apply online. Counter staff can enter applications on behalf of people who cannot or prefer not to apply online.
  • Migration of historical records depends on the condition of your existing data. Older records may be referenced rather than fully migrated.

Evaluation checklist

What to test in a demonstration or pilot

Questions worth putting to us, and to any other vendor you are considering.

  1. Which permit and license types would go online first, and which departments review them?
  2. How are your fee schedules structured, and how often do they change?
  3. Which GIS services, payment processor and finance system would the Accelerator connect to?
  4. Do you need to keep an existing land-management system, or replace it?
  5. Who will maintain permit types, questions and fees after go-live?
  6. What does a successful launch look like for applicants, staff and elected officials?

Questions

Frequently asked questions

Can we start with one department or a few permit types?

Yes. Many jurisdictions start with the permit types that generate the most counter visits and add others in later phases under the same agreement.

Who keeps fees and codes up to date after go-live?

Your administrators, using the configuration screens, with training during implementation. Under a managed service, Moraph can make those changes for you on request.

What happens to applicants who cannot apply online?

Counter staff can create and submit applications on their behalf, take documents in person and record payments taken at the counter.

Is the public application accessible?

The public application is designed to meet WCAG 2.1 Level AA, the standard the ADA Title II web rule adopts. An accessibility conformance report is available on request through How to Buy.

Does Moraph process or hold permit fees?

No. Payments go through your existing processor into your accounts. The Accelerator records the payment confirmation against the application.

Can we keep our current land-management system?

Yes. The Accelerator can sit in front of it as the public and review layer, with records exchanged by file or API, or it can replace it for the permit types in scope.

Next steps

Evaluate Permitting & Licensing Accelerator

Book a demonstration

See the product working with sample data, focused on your workflows.

Request a demonstration

Request a technical briefing

Architecture, integrations, security and hosting, with our engineers and your technical team.

Request a briefing

Factsheet

This page on two sides, to share with colleagues or add to your evaluation file.

Open the factsheet

Buying through a formal procurement? See How to buy for purchasing routes, accessibility conformance reports and company information. Documentation: Permitting & Licensing Accelerator guides on docs.moraph.com (getting started and security guides are public; setup, administration and integration guides are for client accounts). Support: Permitting & Licensing Accelerator support guide.

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