Product lifecycle
What “generally available” means
Every product page shows the product’s lifecycle stage, current version, the date it became generally available, the regions it runs in and its release notes. This page defines those terms and sets out our end-of-support policy.
Lifecycle stages
Four stages
| Stage | What it means | Production use |
|---|---|---|
| Preview | Available to selected clients under a pilot agreement while we confirm it works in their environment. Features and interfaces may change without notice. | Not for production work. No service levels. |
| Generally available | Meets every condition in the definition below. Any client can license it. | Yes, with the service levels in your agreement. |
| Deprecated | Still fully supported, with security updates and fixes, but no new features. We announce deprecation with a replacement or migration path and the end-of-support date. | Yes, until the end-of-support date. |
| End of support | No further updates, fixes or support. We help clients move their data and work to the replacement before this date. | No. |
Definition
Generally available
A product is generally available when all of the following hold. If one stops holding, the product returns to preview, and we tell the clients who use it.
- It is supported for production use under a client agreement, covered by the service levels and support severities in that agreement.
- It has passed Moraph’s release review: security testing, an accessibility check against WCAG 2.1 AA, and a review of the regulatory requirements it is built to support.
- Its getting-started and security guides are published on Moraph Documentation, and Moraph Support handles tickets for it.
- It runs in at least one Moraph hosting region listed on its page, monitored on Moraph Status.
- Its version and release notes are published on its product page.
“Generally available” describes the product, not your deployment. Your configuration, integrations and go-live are agreed in your implementation plan; see Working with Moraph.
Versions
Versions and release notes
Major versions (2.0, 3.0)
New capabilities that may change how people work or how integrations call the product. Announced in advance to product administrators, with notes on what to check.
Minor versions (2.1, 2.2)
New features and improvements that do not break existing configurations or integrations.
Maintenance releases
Security updates, dependency upgrades and fixes. Applied by Moraph in the maintenance windows on Moraph Status.
Every client on a hosted product runs the current version; we do not keep clients on old versions. Dedicated environments follow the upgrade schedule in their agreement. Each product page lists its releases, newest first.
Regions
Supported regions
Each product page lists the regions where Moraph hosts it: the United States, the United Kingdom, Australia, or a subset. Government products are hosted in the United States only. Your agreement names the region that holds your data.
Moraph’s websites and sign-in sites run on Cloudflare’s global network, and support may come from other countries unless your agreement restricts it. See data residency for what is held where.
Policy
End of support
- We give at least 12 months’ notice before a generally available product, or a major version of one, reaches end of support.
- Notice goes to each client organization’s administrators in the client portal and from their Moraph account team, and the product page shows the end-of-support date.
- Between notice and end of support, the product keeps its security updates, fixes and service levels.
- Each notice names a replacement or a migration path, and we export your data in documented formats before the date.
- If your agreement gives a longer notice period, your agreement applies.
Managed platforms
Third-party platforms Moraph runs
For the 49 managed platforms in the catalog, the vendor owns the product and its lifecycle. The version and dates on those pages are for Moraph’s managed service: how we implement and run the platform.
- We run only releases the vendor supports, and plan upgrades with you before the vendor’s end-of-support dates.
- When a vendor announces end of support or end of sale, we pass the notice on and agree a plan with you.
- If Moraph stops offering a managed service, the same 12 months’ notice applies.