Ambulatory & Specialty Networks
Urgent Care & Walk-In Clinics
For urgent care chains, pediatric walk-in clinics and occupational medicine providers.
A walk-in patient cannot be rescheduled for tomorrow. If the clinic's internet connection drops during a flu spike, the front desk cannot verify insurance, take a card payment or open the EMR, and patients who were promised a short wait go elsewhere.
So the first question for an urgent care chain is what still works when a link fails. Moraph Urgent Care Solutions runs the systems a walk-in visit depends on: online check-in, insurance verification, card payments, triage phone lines, employer result delivery, X-ray reporting interfaces and the clinic network that carries them. Many clinics run Experity, DocuTAP or Athena on consumer-grade Wi-Fi; we work around that EMR, not in place of it.
What each clinic needs to keep running
Each site gets a primary fiber connection with 5G cellular backup through SD-WAN (Cradlepoint or Meraki), so insurance checks and card payments continue during an ISP outage. Data is encrypted and devices are hardened at setup. These controls support your HIPAA privacy and PCI payment obligations and help you prepare for payer audits and Joint Commission accreditation. Backup connectivity reduces downtime; it does not cover a power cut or a failure at the EMR vendor.
Moraph products for walk-in care
Integration Engine: Mirth Connect or Rhapsody, run by Moraph, moving HL7 and FHIR messages between your EMR, labs, radiology and partners. In urgent care it carries X-ray orders and reports between the EMR and the reading radiologist's systems, and sends visit summaries to a child's primary care pediatrician. It is limited by what each connected system exposes, and clinical follow-up on a delayed result remains yours.
Cloud Contact Center: Five9 for scheduling and nurse triage lines, linked to the clinic schedule so a "Nurse First" line can book a slot. Moraph does not provide nurses or triage protocols. Lines play the emergency message you approve, directing callers to 911.
Cloud Fax: eFax Corporate on your existing numbers, for employers, primary care offices and payers that still fax. Staff confirm the patient before anything is filed.
Virtual Waiting Room & Intake: forms, consents, eligibility checks and co-pay before a telehealth visit, with card data held by your payment processor.
We also connect online check-in tools (Clockwise.MD, Solv) to the EMR schedule, post estimated wait times on your website and lobby boards, and set up review requests by text after discharge (Podium or Birdeye).
By clinic type
High-Volume Urgent Care Chains
For COOs who want every clinic to work the same way: standard kits of pre-configured network, workstations and printers that get a new clinic set up in days; EMR templates managed in one place so coding and documentation stay consistent; and support for self-check-in kiosks and lobby screens.
Occupational Medicine & Workers Comp
Here the customer is the employer. The records are drug screen results, work status reports and each employer's testing protocol. We set up encrypted employer portals in place of email and fax, connections to large employers' HR systems so services are approved before the patient arrives, and digital protocols so the front desk picks the right collection kit and avoids a re-test.
Pediatric Urgent Care
Parents call before they come. Triage lines are linked to the schedule so a nurse can book a slot or advise the ER. Procedure-room tablets are kept clean and locked to age-appropriate content. Visit data goes to the child's pediatrician so the medical home knows about the visit.
Watching the links, the desk and the hardware
Our managed service includes:
Connectivity monitoring: automated checks on each clinic's connection that flag latency or jitter affecting VoIP phones or EMR speed, often before staff notice.
A service desk that knows the lobby: tickets go to our Global Resilience Operations teams, where a jammed front-desk label printer gets patient-flow priority.
Asset lifecycle: the age and health of every PC is tracked so hardware is replaced before it slows providers down.
Your compliance or procurement team can request the SOC 2 Type II report on our own controls, plus related security documentation, under NDA from the Trust Center.
Solutions
Explore our Healthcare solutions
20 Moraph-built products and 20 managed platforms, each with its integrations and limitations listed.