Requirements · Security & privacy
TCPA
Telephone Consumer Protection Act (47 U.S.C. 227). 4 Moraph products list it under “Requirements it supports”. The products support this requirement; meeting it remains your organization’s responsibility.
About the rule
What it is
The Telephone Consumer Protection Act of 1991 (47 U.S.C. 227) restricts telemarketing calls, autodialed and prerecorded or artificial-voice calls and texts, and unsolicited faxes. The Federal Communications Commission writes its rules, at 47 CFR 64.1200, which include consent requirements and do-not-call provisions, and consumers can sue for violations.
Source: 47 CFR 64.1200 (eCFR). This summary is for orientation only; read the rule itself or ask your counsel for what it requires of you.
Citations
How the products cite it
The exact wording on the product pages, with how many products use each.
- Telephone Consumer Protection Act (47 U.S.C. 227) and FCC rules (47 CFR 64.1200) 1 product
- Telephone Consumer Protection Act (47 U.S.C. 227), for automated patient calls and texts 1 product
- Telephone Consumer Protection Act (47 U.S.C. 227), for text message reminders 1 product
- Telephone Consumer Protection Act (47 U.S.C. 227), for text message updates 1 product
For what it requires of your organization, read the rule itself or ask your counsel.
Products
The 4 products that support it
311 Omni-Channel Citizen Intake
Citizens expect to interact with their city as easily as they do with Amazon. This CRM platform aggregates citizen requests (potholes, missed trash, noise complaints) from multiple channels—phone, mobile app, web, and social media—into a single geospatial workflow. It routes work orders directly to Public Works crews and provides citizens with real-time status updates, closing the feedback loop.
Lists:
- Telephone Consumer Protection Act (47 U.S.C. 227), for text message updates
Cloud Contact Center
Managing patient scheduling lines and nurse triage advice calls.
Lists:
- Telephone Consumer Protection Act (47 U.S.C. 227) and FCC rules (47 CFR 64.1200)
Remote Patient Monitoring
Managing data streams from home kits (scales, cuffs) into the care management dashboard.
Lists:
- Telephone Consumer Protection Act (47 U.S.C. 227), for automated patient calls and texts
Virtual Waiting Room & Intake
Telehealth prep queue that collects co-pays and tests patient device compatibility before the visit.
Lists:
- Telephone Consumer Protection Act (47 U.S.C. 227), for text message reminders
Not sure which requirements apply to you? Request a gap analysis. All requirements: Requirements our products support.