Healthcare · Managed platform (HealthStream)

Learning Management

Assign, deliver and prove mandatory compliance training across your workforce

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Overview

What you are buying

Moraph resells, implements and runs HealthStream's learning platform for hospitals and health systems, configured so each employee is assigned the compliance training their job requires, such as OSHA bloodborne pathogens, hazard communication and HIPAA privacy. Moraph keeps the assignments in step with your HR data, chases overdue training through your managers, and prepares the completion evidence that surveyors, auditors and your compliance committee ask for. Your education and compliance teams decide what is required; Moraph makes sure the platform carries it out.

The problem it solves

Most hospitals already have a learning system, but keeping it accurate is a job of its own. New hires, transfers and contractors are assigned the wrong courses or none, annual renewals slip, and managers learn about overdue training only when a surveyor asks. Education teams spend their time fixing assignment rules and running completion reports by hand instead of improving the content, and when the compliance officer needs proof that every exposed employee completed bloodborne pathogens training this year, the answer takes days to assemble.

  • Training assignments drift out of step with job codes, departments and HR changes
  • Contractors, students and agency staff fall outside the rules that cover employees
  • Overdue annual training is noticed late, often during a survey or audit
  • Completion evidence is assembled by hand from exports and spreadsheets

Who uses it

  • Clinical education and organizational development teams at hospitals and health systems
  • Compliance and privacy officers who answer for mandatory training
  • Employee health and safety officers responsible for OSHA programs
  • Department managers and nurse leaders who need their staff current
  • HR and IT teams that run the systems training assignments depend on

Requirements it supports

OSHA Bloodborne Pathogens Standard (29 CFR 1910.1030)OSHA Hazard Communication Standard (29 CFR 1910.1200)HIPAA Privacy Rule workforce training (45 CFR 164.530(b))HIPAA Security Rule security awareness and training (45 CFR 164.308(a)(5))CMS Conditions of Participation for Hospitals (42 CFR Part 482)The Joint Commission accreditation standards for staff orientation, education and competence

The product supports these requirements; meeting them remains your organization’s responsibility.

Responsibilities

Who is responsible for what

HealthStream provides the learning platform and its course content, Moraph configures and runs it for your compliance program, and your organization decides what training is required and acts on the results.

AreaMoraphHealthStreamYour organization
LicensingResells the subscription and content licences and tracks user counts and renewals with youSets licence terms, editions and content pricingAgrees scope and signs the order
Platform availabilityMonitors service health and tells you about disruptions that affect training or reportingOperates the hosted platform under its own service commitmentsTells staff about planned downtime that affects them
Training requirementsTurns your requirements into assignment rules and documents themProvides the assignment and curriculum capabilitiesDecides which training each role, department and worker type must complete, and how often
Course contentLoads, versions and retires courses and maps them to requirementsProvides licensed library courses and authoring toolsOwns and approves organization-specific content and its accuracy
HR and identity dataBuilds and monitors the HR feed and single sign-on connection, and fixes mapping errorsProvides the import and sign-on interfacesOwns HR data quality, job codes and the identity provider
MonitoringWatches feed loads, assignment runs and overdue counts, and raises exceptionsProvides platform logs and reportingReceives escalations and follows up with managers
Incident responseInvestigates failures in feeds, assignments and sign-on, and restores the service configurationResolves platform defects and outagesDecides on business impact and any communication to staff
ChangesMakes configuration changes through a reviewed, tested change processDelivers platform releasesApproves changes to requirements and assignment rules
Platform updatesReviews release notes, tests your configuration against updates and tells you what changes for usersPublishes and applies platform updatesAgrees timing for changes that affect learners
Learner supportHandles second-line questions from education staff and administratorsSupports the platform itselfProvides first-line help to learners through your service desk or education team

See how it works

A short walkthrough

Illustrative screens of how Moraph runs the service, with fictional sample data. They are not screens of HealthStream itself, which belongs to its vendor.

  1. Step 1

    Onboarding tracker

    During onboarding, Moraph tracks each setup task with an owner on each side, so nothing waits on an unclear handoff.

    TaskMoraph ownerClient ownerStatus
    Requirements documented and approvedService managerEducation directorDone
    HR feed built and testedIntegration engineerHR systems teamDone
    Single sign-on connectedIntegration engineerIT identity teamDone
    Assignment rules tested against workforce dataPlatform administratorEducation directorIn review
    Completion history migratedPlatform administratorEducation teamWaiting on export
    Manager views demonstratedService managerNursing leadershipPlanned
    During onboarding, Moraph tracks each setup task with an owner on each side, so nothing waits on an unclear handoff.

  2. Step 2

    Requirement baseline review

    Each mandatory requirement is written down with who it applies to and how the platform enforces it, and reviewed before go-live.

    Bloodborne pathogens · Annual

    Applies to
    Job codes with potential exposure, per your exposure control plan
    Worker types
    Employees, agency staff, students
    Frequency
    Initial at assignment, then annual
    Completion means
    Course and test passed
    Requirement owner
    Employee health (fictional sample)
    Rule status
    2 job codes unmapped

    Review notes

    • Rule matches the exposure determination list supplied by employee health
    • Two new job codes from the HR feed have no exposure decision yet
    • Students assigned through the school affiliation list
    Each mandatory requirement is written down with who it applies to and how the platform enforces it, and reviewed before go-live.

  3. Step 3

    Change requests

    Every configuration change is tested and approved by your education administrator before Moraph applies it.

    RequestChangeTestedApprovalStatus
    CR-1142Add hazard communication refresher for lab staffPassedApprovedApplied
    CR-1147Assign updated HIPAA privacy course versionPassedApprovedScheduled
    CR-1150New job code mapping for float poolPassedPendingAwaiting approval
    CR-1153Extend reminder schedule for night shiftNot startedPendingNeeds requirement owner
    Every configuration change is tested and approved by your education administrator before Moraph applies it.

  4. Step 4

    Exception triage

    When the HR feed or an assignment run goes wrong, Moraph investigates, fixes what it can and escalates the rest to the owner.

    New hires missing orientation assignments

    1. Assignment run found new hires with no orientation assignedMonitoring
    2. Cause traced to a new department code in the HR feedMoraph integration engineer
    3. Mapping proposed and change request raisedMoraph platform administrator
    4. Mapping approvedEducation administrator
    5. Assignments applied and affected managers notifiedMoraph platform administrator
    When the HR feed or an assignment run goes wrong, Moraph investigates, fixes what it can and escalates the rest to the owner.

  5. Step 5

    Monthly service review

    Each month Moraph reports on the service: completion trends, exceptions, changes and what is coming.

    Monthly service review · Fictional sample month

    Feed loads
    22 of 22 completed
    Exceptions raised
    6, all resolved
    Changes applied
    4
    Overdue mandatory assignments
    311, up from last month
    Platform notices
    1 scheduled maintenance

    For decision

    • Overdue increase concentrated in two departments after a course version change
    • Proposal to send manager reminders earlier for annual renewals
    • Upcoming platform release changes the learner home page
    Each month Moraph reports on the service: completion trends, exceptions, changes and what is coming.

  6. Step 6

    Survey evidence

    When a surveyor asks, the completion report for a requirement shows who was required, who completed it and any exemptions.

    DepartmentRequiredCompletedOverdueExempt
    Emergency department (sample)14213921
    Perioperative services (sample)11811800
    Laboratory (sample)646130
    Environmental services (sample)878511
    When a surveyor asks, the completion report for a requirement shows who was required, who completed it and any exemptions.

Workflows

The principal workflows

  1. Assign

    Training is assigned automatically from your HR data, so each person receives the courses their job code, department, location and worker type require, including when they transfer or change role.

    • HR and contractor records arrive by scheduled feed
    • Moraph checks the feed for missing job codes and unmapped departments
    • HealthStream applies the assignment rules your teams approved
    • New hires receive orientation and initial compliance training
    • Transfers pick up the training their new role requires

  2. Deliver

    Staff complete courses and attestations in HealthStream, signing in through your identity provider, with reminders as due dates approach and managers kept informed.

    • Learner signs in through single sign-on and sees what is due
    • Course, test or attestation completed online
    • Instructor-led sessions and skills checks recorded by educators
    • Reminders sent before the due date
    • Completion recorded with date, version and score

  3. Follow up

    Overdue training is escalated through the people who can act on it. Moraph watches overdue counts and exceptions and works them with your education team.

    • Overdue lists produced by department and manager
    • Managers notified and given a view of their own staff
    • Moraph investigates exceptions such as wrong or missing assignments
    • Education team decides on extensions and exemptions, recorded with a reason
    • Unresolved items escalated to the compliance officer

  4. Evidence

    Completion reports are prepared for surveys, audits and committees, showing who was required to complete each training, who did, and when.

    • Requirement selected, such as annual bloodborne pathogens training
    • Report run for the population and period in question
    • Exemptions and extensions shown with their reasons
    • Report reviewed by the education or compliance lead
    • Evidence pack delivered and retained

Roles and permissions

Who does what in the product

Each role below is a starting point. During implementation we set them up to match your teams, and every action anyone takes is recorded in the audit trail.

Learner

Any employee, contractor, student or volunteer with assigned training

Completes the training their role requires and keeps their own record current.

Sees

  • Their assigned courses, attestations and due dates
  • Their completion history and certificates
  • Upcoming instructor-led sessions they can register for

Does

  • Signs in through single sign-on
  • Completes courses, tests and attestations
  • Registers for instructor-led sessions
  • Downloads certificates of completion

Cannot

  • See anyone else's training record
  • Mark their own training complete without finishing it
  • Grant themselves an exemption or extension
Approvals
Nothing they do needs approval; exemption requests go to the education administrator.
Notified about
New assignments, reminders before a due date, overdue notices and registration confirmations.

Manager

Department manager, nurse manager, unit director, supervisor

Makes sure their staff complete required training on time.

Sees

  • Assigned, completed and overdue training for their direct and indirect reports
  • Due dates coming up in their department
  • Exemptions and extensions granted to their staff

Does

  • Reviews their department's training status
  • Follows up with staff who are overdue
  • Requests extensions or exemptions with a reason
  • Assigns additional optional training to their staff where permitted

Cannot

  • See staff outside their reporting line
  • Remove a mandatory requirement or approve their own exemption request
  • Edit completion records
Approvals
Extension and exemption requests they raise are decided by the education administrator.
Notified about
Staff who become overdue, upcoming due dates in their department and decisions on their requests.

Educator

Clinical educator, nurse educator, safety trainer, instructor

Delivers instructor-led training and skills checks and keeps organization-specific content accurate.

Sees

  • Rosters for the sessions they run
  • Completion data for the courses they own
  • Learner records needed to record skills checks

Does

  • Schedules sessions and records attendance
  • Records skills checks and practical sign-offs
  • Drafts and updates organization-specific courses
  • Submits new or revised content for approval

Cannot

  • Publish new mandatory content without approval
  • Change assignment rules
  • Grant exemptions
Approvals
New and revised content is approved by the education administrator, and by the content owner for policy-related material, before release.
Notified about
Session registrations and cancellations, and decisions on content they submitted.

Education administrator

Director of clinical education, learning and development manager, LMS administrator

Owns the training requirements and how the platform carries them out.

Sees

  • All assignments, completions and exemptions
  • Assignment rules and their change history
  • Feed and assignment exceptions raised by Moraph
  • Completion reporting across the organization

Does

  • Defines requirements and approves assignment rules
  • Approves content for release
  • Decides extension and exemption requests
  • Approves configuration changes raised with Moraph
  • Reviews the monthly service report

Cannot

  • Delete completion history
  • Approve an exemption for themselves
  • Edit the audit trail
Approvals
Approves requirements, rules, content and exemptions; changes to regulatory requirements are agreed with the compliance officer.
Notified about
Exemption requests, content awaiting approval, exceptions raised by Moraph and change requests needing a decision.

Compliance officer

Chief compliance officer, privacy officer, employee health and safety officer

Oversees mandatory training and uses the evidence to report to leadership, surveyors and auditors.

Sees

  • Completion reports for regulatory requirements
  • Exemptions and extensions with their reasons
  • Overdue trends by department
  • Audit trail of changes to requirements

Does

  • Sets which training is mandatory for regulatory reasons
  • Requests evidence reports for surveys and audits
  • Escalates persistent overdue training to leadership
  • Reviews requirements periodically with the education team

Cannot

  • Change assignment rules directly
  • Edit completion records
Approvals
Agrees changes to regulatory training requirements with the education administrator.
Notified about
Overdue items escalated to them, evidence reports delivered and changes to regulatory requirements.

Moraph service team

Moraph platform administrator, integration engineer, service manager

Configures and runs the platform, the HR feed and reporting, under your change approvals.

Sees

  • Configuration, assignment rules and feed results
  • Training records needed to investigate exceptions
  • Service health and platform notices from HealthStream

Does

  • Builds and maintains assignment rules from approved requirements
  • Runs and monitors the HR feed and single sign-on connection
  • Loads and versions content
  • Investigates exceptions and incidents
  • Prepares evidence reports and the monthly service review

Cannot

  • Change requirements or rules without your approval
  • Grant exemptions or alter completion records
  • Access the platform outside the scope and time your organization authorizes
Approvals
Every configuration change is approved by the education administrator before it is applied.
Notified about
Feed failures, assignment exceptions, platform service notices and approved change requests.

Auditor (read-only)

Internal auditor, accreditation surveyor support, external reviewer under temporary access

Reviews training evidence without being able to change it.

Sees

  • Completion reports within the scope granted
  • Exemptions and their reasons
  • The change history for requirements and rules

Does

  • Reads and exports reports within scope, with each export logged
  • Samples individual training records
  • Records review notes where enabled

Cannot

  • Change any record
  • See records outside the scope and dates granted
  • Keep access after it expires
Approvals
Access is approved by the compliance officer or education administrator, with a scope and an end date.
Notified about
Nothing by default.

Permissions at a glance

ActionLearnerManagerEducatorLMS adminComplianceMoraphAuditor
Complete assigned trainingOwn work onlyOwn work onlyOwn work onlyOwn work onlyOwn work onlyNo accessNo access
View training recordsOwn work onlyOwn work onlyOwn work onlyFullView onlyView onlyView only
Record session attendance and skills checksNo accessNo accessOwn work onlyFullNo accessNo accessNo access
Draft organization-specific contentNo accessNo accessOwn work onlyFullNo accessFullNo access
Publish mandatory contentNo accessNo accessNo accessApprovesNo accessFullNo access
Set training requirementsNo accessNo accessNo accessFullApprovesNo accessNo access
Change assignment rulesNo accessNo accessNo accessApprovesNo accessFullNo access
Request an exemption or extensionOwn work onlyOwn work onlyNo accessFullNo accessNo accessNo access
Grant an exemption or extensionNo accessNo accessNo accessApprovesView onlyNo accessView only
Run evidence reportsNo accessOwn work onlyOwn work onlyFullFullFullView only
Manage HR feed and single sign-onNo accessNo accessNo accessView onlyNo accessFullNo access
View audit trailNo accessNo accessNo accessView onlyView onlyView onlyView only
  • Full
  • Own work only
  • Approves
  • View only
  • No access

How access is controlled

  • Moraph carries out configuration changes but does not decide them: requirements, assignment rules, content and exemptions are approved by your education administrator, and regulatory requirements are agreed with your compliance officer.
  • Roles are set up with you during implementation and can follow your HR hierarchy, so managers see only their own reporting line and educators only the sessions and content they own.
  • Nobody approves their own exemption, and completion records cannot be edited; corrections are made as new, recorded entries.
  • Moraph staff access the platform under named accounts within the scope your organization authorizes, and every change they make is recorded and reported in the monthly service review.

Features

What it does

Rule-based assignment

HealthStream assigns training by job code, department, location and worker type, using rules Moraph builds from your requirements and documents.

HR feed management

Moraph builds and watches the feed from your HR system, so hires, transfers and terminations reach the platform and mapping errors are caught.

Contractor and student coverage

Agency staff, students and contractors are loaded and assigned the training your policies require of them, alongside employees.

Annual renewal tracking

Recurring requirements such as bloodborne pathogens and HIPAA privacy training are reassigned on the cycle you set, with reminders before they fall due.

Manager views

Managers see their own staff's assigned, completed and overdue training, and receive notices when someone falls behind.

Attestations

Staff acknowledge that they have read and understood a policy or notice, and the acknowledgment is recorded with the version and date.

Instructor-led and skills sessions

Classroom sessions, skills checks and fit testing records are scheduled and recorded alongside online courses.

Content lifecycle

Moraph loads, versions and retires courses, so learners receive the current version and earlier completions stay on the record.

Exemption register

Exemptions and due-date extensions are recorded with who granted them and why, and appear in completion reports.

Survey-ready reports

Completion reports for a requirement, population and period, prepared by Moraph for surveys, audits and compliance committees.

Exception monitoring

Moraph watches for feed failures, people without assignments and sudden changes in overdue counts, and works them with your education team.

Monthly service review

Each month Moraph reports on completion trends, exceptions, changes made and what is planned, for your education and compliance leads.

Integrations

How it connects to your systems

Connects toHowWhat flows
HR systemEmployee, job code, department, manager and status data by scheduled feed, built and monitored by Moraph.In: workforce records, hires, transfers and terminations.
Contractor and student sourcesAgency, student and contractor records from the systems or lists your organization keeps for them.In: non-employee worker records and their sponsoring department.
Single sign-onStaff sign in through your identity provider (SAML), so your password and multi-factor policies apply.In: user identity and authentication.
Policy managementPolicy attestations can be assigned from new or revised policies, including Moraph's managed Policy Management service.In: policy versions needing attestation. Out: attestation completions.
CredentialingCompletion of required training can be shared with credentialing and privileging processes, including Moraph's Credentialing & Privileging Portal.Out: completions for credentialed practitioners.
Data warehouseCompletion and assignment data delivered to your reporting environment for workforce and compliance dashboards.Out: assignments, completions, exemptions and due dates.
Service deskExceptions and change requests tracked in Moraph's service desk, with your ticketing system connected where agreed.In and out: tickets, status and resolution notes.

Each integration is confirmed in discovery and specified in the design. See how an engagement progresses.

Security and privacy

How your data is protected

Single sign-on

Learners and administrators sign in through your identity provider, so your password and multi-factor policies apply.

Role-based access

Managers see their own staff, educators their own sessions and content, and administrators what their role requires.

Controlled Moraph access

Moraph staff use named accounts with the access your organization authorizes, and changes are made through approved change requests.

Audit trail

Changes to requirements, rules, content and exemptions are recorded with who made them and when.

Encryption and keys

Data Moraph holds for the service, such as HR feed files and evidence reports, is encrypted with keys staff cannot use without explicit, time-bound authorization.

Minimal personal data

The service uses workforce data, not patient information. Where your organization's use involves protected health information, a business associate agreement is put in place first.

Company-wide controls, independent audits (SOC 2 Type II and ISO/IEC 27001) and data residency are described in our Trust Center, where you can request the evidence pack.

Reporting

What you can report on

11 standard reports, grouped by who uses them. Each shows who it is for, how it can be broken down, how it is delivered and what it is used for. The data behind them is also available to your own reporting tools.

Operational

Overdue training by department

For managers and the education administrator

Each overdue assignment with the person, course, due date and manager, sorted so the longest overdue appear first.

Break down by
Department, Manager, Course, Worker type
Delivered as
Live dashboard; scheduled email to managers
Used for
Following up with the people who can get training completed.

Upcoming due dates

For managers and learners

Training falling due in the coming period, so staff can complete it before it becomes overdue.

Break down by
Department, Course, Due window
Delivered as
Scheduled email; live view
Used for
Planning time for training before deadlines.

Session rosters and attendance

For educators

Registrations, attendance and skills check results for instructor-led sessions.

Break down by
Session, Educator, Location, Outcome
Delivered as
Live view; CSV export
Used for
Running sessions and recording who attended.

Compliance and evidence

Requirement completion

For compliance officer and education administrator

For one requirement, the people required to complete it in the period, who did and when, and any exemptions with reasons.

Break down by
Requirement, Department, Worker type, Period, Status
Delivered as
Live view; PDF and CSV export
Used for
Evidence for surveys, OSHA inspections and internal audits.

Exemptions and extensions

For compliance officer and education administrator

Every exemption and extension granted, who requested and approved it, the reason and its end date.

Break down by
Requirement, Approver, Reason, Department
Delivered as
Live view; CSV export
Used for
Checking that exceptions are justified and expire as intended.

New hire orientation status

For education administrator and HR

New hires and transfers with the initial training assigned and whether it was completed by the due date.

Break down by
Start date, Department, Job code, Status
Delivered as
Live dashboard; scheduled email
Used for
Making sure people are trained before or soon after they start work.

Attestation record

For compliance officer and policy owners

Who has acknowledged each policy or notice version, and who has not.

Break down by
Policy, Version, Department, Status
Delivered as
Live view; CSV and PDF export
Used for
Showing that staff were told about a policy and acknowledged it.

Management

Compliance training summary

For compliance committee and senior leadership

Completion rates for mandatory requirements over time, overdue trends and open exceptions.

Break down by
Requirement, Facility, Period
Delivered as
PDF; scheduled email
Used for
Committee and board oversight of the mandatory training program.

Content inventory

For education administrator

Courses in use, their version, owner, last review date and the requirements they satisfy.

Break down by
Owner, Requirement, Review date, Source
Delivered as
Live view; CSV export
Used for
Keeping content current and retiring what is no longer needed.

Service

Monthly service review

For education administrator and compliance officer

Feed results, exceptions raised and resolved, changes applied, platform notices and planned work.

Break down by
Period, Exception type, Change type
Delivered as
PDF; reviewed in a monthly meeting
Used for
Holding Moraph to account for the service and planning upcoming changes.

Assignment exceptions

For education administrator and Moraph service team

People with no assignments, unmapped job codes or departments, and feed records rejected.

Break down by
Exception type, Source, Department, Status
Delivered as
Live view; scheduled email
Used for
Fixing data problems before they become missed training.

Exports, access and evidence

  • Reports come from HealthStream's reporting and from Moraph's service records. Moraph builds the standard set with you during implementation and adjusts it through change requests.
  • Evidence reports can be run for a past period and saved as PDF, so the answer given to a surveyor can be shown again later.
  • Managers see only their own reporting line, and auditors see only the scope they have been granted.
  • Assignment and completion data can be delivered to your data warehouse for workforce and compliance dashboards alongside other HR data.
  • Report schedules and recipients are configured to your preferences, and Moraph checks scheduled reports are still reaching the right people at each service review.

Deployment

Where and how it runs

New HealthStream subscription

Moraph resells the subscription and content licences and runs the platform from implementation onward.

Your existing subscription

Where you already license HealthStream, Moraph takes over configuration and operation, subject to the vendor's terms.

Alongside other Moraph services

Can be run with Moraph's managed Policy Management service so new policy versions are assigned for attestation.

Security controls, independent audits and data residency are set out in our Trust Center. Engagement models and what drives a quotation are on Working with Moraph.

Implementation

What a rollout involves

The general phases are on Working with Moraph. For this product, they involve the following.

Requirements workshop

We document each mandatory requirement with your education and compliance leads: who it applies to, how often, and what counts as completion.

HR feed and sign-on

We build the HR feed and single sign-on connection with your HR and IT teams and test them against real job codes and departments.

Assignment rules

Rules are built from the requirements, tested against your workforce data, and reviewed with your education administrator before they go live.

Content setup

Licensed and organization-specific courses are loaded, mapped to requirements and checked by their owners.

History migration

Where you are moving from another learning system, completion history is migrated by agreement so renewal dates carry over.

Go-live and handover

Managers, educators and administrators are shown their own views, and the monthly service review and change process begin.

Limitations

What it does not do

Worth knowing before you evaluate it.

  • Moraph is not the vendor. HealthStream owns and operates the platform, and its own service commitments, roadmap and outages apply.
  • Licences and content are subject to HealthStream's terms, and the courses and features available depend on what you license.
  • Your organization decides which training is required, for whom and how often; Moraph configures the platform to match but does not set regulatory requirements.
  • Assignment accuracy depends on the HR and contractor data you provide. Moraph detects and reports mapping errors but does not own your HR data.
  • Moraph does not write or validate the clinical accuracy of organization-specific content; its owners remain responsible for it.
  • Training records show that training was completed; they do not by themselves demonstrate competence, which your educators assess.
  • First-line help for learners stays with your service desk or education team, with Moraph providing second-line support.
  • The service is not a credentialing system and does not verify licenses or certifications held by staff.

Evaluation checklist

What to test in a demonstration or pilot

Questions worth putting to us, and to any other vendor you are considering.

  1. List your mandatory requirements and check how each would be expressed as an assignment rule
  2. Run a sample of your HR data through the proposed rules and review who would be assigned what
  3. Check how contractors, students and agency staff would be covered
  4. Ask for a sample evidence report for one requirement and compare it with what your surveyors ask for
  5. Review the responsibilities table with your education, HR and IT leads
  6. Walk through how a change request is raised, tested, approved and applied

Questions

Frequently asked questions

We already use HealthStream. Can Moraph take over running it?

Yes. Moraph reviews your current configuration, documents your requirements and takes over operation, subject to HealthStream's terms for your existing licence.

Who decides which training is mandatory?

Your organization does. Moraph turns the requirements your education and compliance teams approve into assignment rules, and documents them.

Does Moraph write course content?

Moraph loads, versions and maps content. Licensed courses come from HealthStream, and organization-specific content is owned and approved by your teams.

Is patient information involved?

Normally not; the service uses workforce data. If your use involves protected health information, a business associate agreement is put in place first.

How is it priced?

Platform and content licences are priced by HealthStream's terms, and Moraph's implementation and managed service are quoted separately. See Working with Moraph for what drives a quotation.

What happens if HealthStream has an outage?

HealthStream restores its platform under its own service commitments. Moraph tells you about the disruption, checks your feeds and assignments once service returns, and reports it in the monthly review.

Next steps

Evaluate Learning Management

Book a demonstration

See the product working with sample data, focused on your workflows.

Request a demonstration

Request a technical briefing

Architecture, integrations, security and hosting, with our engineers and your technical team.

Request a briefing

Factsheet

This page on two sides, to share with colleagues or add to your evaluation file.

Open the factsheet

Buying through a formal procurement? See How to buy for purchasing routes, accessibility conformance reports and company information. Documentation: Learning Management guides on docs.moraph.com (getting started and security guides are public; setup, administration and integration guides are for client accounts). Support: Learning Management support guide.

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