Requesting user
Eligibility specialist, case worker, program analyst, or a registered requesting system
Asks the questions an agreement allows, for a stated purpose, and uses the permitted answers in their work.
Sees
- The agreements they are entitled to query under
- Answers to their own queries, limited to permitted fields
- Their own query history
Does
- Submits queries with a purpose and case reference
- Receives match results or permitted fields
- Sees why a query was refused
- Records the case outcome where the agreement asks for it
Cannot
- Query under an agreement they are not entitled to use
- See fields outside the policy
- See other users' queries or answers