| Licensing | Resells the subscription and manages renewals and license counts with you | Sets the licence terms and the product editions available | Agrees the scope and number of users and signs the order |
| Platform availability | Monitors service health notices and tells you about disruptions that affect your program | Hosts, operates and maintains the platform under its own service commitments | Keeps an offline copy of critical plans as your policy requires |
| Configuration | Builds and maintains plan templates, impact analysis questionnaires, workflows and dashboards | Provides the configuration capabilities of the platform | Approves the program structure, templates and review cycles |
| Identity and access | Connects single sign-on, sets up roles and runs periodic access reviews | Supports single sign-on and role-based access in the platform | Decides who gets access and certifies access reviews |
| Data loads | Maintains scheduled imports of staff, locations, applications and vendors | Provides import and integration capabilities | Supplies source data from HR, IT and vendor systems and owns its accuracy |
| Exercises and tests | Schedules exercises in the platform, prepares scripts and records results and issues | Provides exercise and test management features | Decides what to test, takes part, and accepts or remediates findings |
| Changes | Handles change requests through a logged, reviewed process | Delivers platform releases and new features | Raises and approves change requests |
| Platform updates | Reviews release notes, tests updates against your configuration and tells you what changes | Releases and applies updates to the platform | Agrees timing for any change that affects how staff work |
| Incident support | Supports administration of the platform during a declared disruption | Resolves platform defects and outages | Declares incidents, leads the response and makes recovery decisions |
| User support | Answers how-to questions and fixes configuration issues for your users | Supports Moraph on platform defects | Provides a named program owner and first contact for staff |