Remote Patient Monitoring

Principal workflows

• Enroll: Patients are referred, consented and enrolled on the care pathway their clinician selects, and a kit with the right devices is sent or handed over.
• Monitor: Readings from home devices reach the care team's dashboard, where Vivify applies the pathway's thresholds and surfaces readings outside range for clinical review.
• Keep data flowing: Moraph watches the technical side: devices that have stopped sending, failed EHR messages and connection problems, and works with patients and your team to fix them.
• Close and report: Patients are discharged from the program when the clinician decides, kits are returned, and the records needed for reporting and billing are complete.

Who uses it

• Medical directors and clinical leads for chronic care and post-discharge programs
• Care managers and nurses who review readings and contact patients
• Program coordinators who enroll patients and manage kits
• Revenue cycle teams who bill for remote monitoring services
• IT and EHR teams who connect the platform to clinical systems

Reporting

• Patients enrolled, active and discharged by pathway
• Patients not sending readings
• Kits shipped, set up, replaced and returned
• Alerts and response under the protocol
• Monthly reading days and care time per patient
• Pathway and threshold changes with approvers

Features

• Connected home devices: Vivify receives readings from supported Bluetooth devices such as weight scales, blood pressure cuffs, pulse oximeters, thermometers and glucometers, through a tablet or the patient's own phone.
• Care pathways: Condition-specific pathways combine device readings with daily questions and education, configured to protocols your clinicians approve.
• Clinician-approved thresholds: Alert thresholds for each pathway, and any patient-specific changes, are set and recorded with the approving clinician.
• Care team dashboard: Vivify shows the care team which patients have readings out of range or missed readings, so they can work the highest-priority patients first.
• Video and messaging: Care managers can contact patients through the platform's video visits and messaging where your program uses them.
• EHR integration: Readings, alerts and program summaries are sent to your EHR through the interface agreed during implementation.
• Kit logistics: Moraph coordinates kit orders, shipping, setup support, returns and device replacement with the fulfilment arrangement agreed for your program.
• Transmission monitoring: Moraph checks daily for patients and devices that have stopped sending readings and starts follow-up.
• Enrollment and consent records: Each patient's enrollment, consent, pathway and discharge are recorded, ready for audit and billing review.
• Time and reading records: Reading days and care team time are recorded per patient per month, to support your revenue cycle team's billing review.
• Patient technical support: Patients get help with device setup and connection problems from Moraph support or your team, as agreed.
• Controlled changes: Changes to pathways, thresholds and settings each have a request, a clinical approver and a record.

Integrations

• Electronic health record: Readings, alerts and program summaries are sent to your EHR through an HL7 or API interface agreed during implementation.
• Home devices: Supported Bluetooth devices pair with the tablet or the patient's phone app and send readings to Vivify.
• Single sign-on: Staff sign in through your identity provider where the platform supports it.
• Kit fulfilment: Kit orders, shipment tracking and returns are coordinated with the fulfilment arrangement agreed for your program.
• Care management system: Where care managers work in a separate care management tool, program enrollment and alerts can be shared with it.
• Your service desk: Staff tickets pass between your IT service management tool and Moraph's.
• Reporting: Program, transmission and billing support reports are delivered to your teams or data warehouse.

Deployment

• Licences through Moraph: Moraph resells the Vivify subscription and runs it as one service, subject to Vivify's terms.
• Your existing Vivify program: If you already license Vivify, Moraph reviews pathways, thresholds and integrations and takes over operation.
• Co-managed: Your team keeps some tasks, such as enrollment or patient technical support, and Moraph runs the rest; the split is written into the responsibilities for the service.

Security and privacy

• Business associate agreement: Moraph signs a business associate agreement with your organization because the service involves PHI, and Vivify's own agreement covers the platform.
• Named Moraph staff: Moraph staff work with individual accounts, the least rights the service needs and multi-factor authentication; there are no shared accounts.
• Role-based access: Care teams see their own patients, coordinators see enrollment and kits, and Moraph sees what technical support requires.
• Complete audit trail: The platform's access logs and Moraph's change and ticket records show who did what and when.
• Encryption and keys: Service records Moraph holds are encrypted, with keys Moraph staff cannot use without explicit, time-bound authorization.
• People decide: Thresholds flag readings for review; clinicians decide on care, and Moraph tooling never contacts patients about their health.

Limitations

• Moraph is not Vivify Health. Vivify operates the platform, and Vivify's own service commitments, roadmap, maintenance and outages apply.
• Vivify licences are subject to Vivify's terms. Devices and kits are priced separately.
• Remote monitoring is not an emergency service. Patients must be told how to get urgent help, and readings are reviewed during the hours your program sets.
• Moraph does not review readings for clinical purposes, contact patients about their health or make care decisions; your clinicians do.
• Moraph does not decide what is billed or submit claims. Billing rules for remote monitoring change, and your revenue cycle team checks them.
• Monitoring depends on patients using their devices and on home connectivity. Some patients will need a cellular-connected kit or extra support.
• Only devices the platform supports can send readings automatically; others need manual entry.
• Moraph does not make privacy or breach notification decisions; your privacy officer does.

Next steps

Book a demonstration or a technical briefing at www.moraph.com/solutions/remote-patient-monitoring. Purchasing routes and company information: www.moraph.com/how-to-buy.