| Licensing | Resells the Imperva licence or subscription and manages renewals with you | Sets licence terms and entitlements | Agrees the scope of databases and accepts the vendor's terms |
| Platform availability | Monitors the management servers, gateways and agents and raises vendor cases when needed | Provides the software and any vendor-hosted components under its own service commitments | Provides servers, network placement and capacity for components in your environment |
| Configuration | Builds and maintains audit and security policies, classification and retention settings to the agreed baseline | Provides policy templates and documentation | Approves the baseline and every change to it |
| Agents and coverage | Plans agent and gateway deployment and reports coverage gaps | Supplies agents and gateways and their supported platforms | Installs or permits installation on database servers under your change process |
| Identity and access | Configures sign-in and roles for the management console and service portal | Supports directory and single sign-on integration | Decides who holds which role |
| Monitoring and alerts | Triages alerts and escalates those needing a decision | Generates alerts according to configured policies | Investigates escalated alerts and decides whether they are incidents |
| Incident response | Preserves monitoring evidence and supports your investigation | Responds to issues in its own software and services | Leads incident response and any customer or regulatory notification |
| Changes | Prepares, tests and applies approved change requests | Publishes release notes | Approves changes and change windows |
| Patches and updates | Plans and applies updates to agents, gateways and management servers | Releases updates and security fixes | Approves maintenance windows and keeps database servers on supported versions |
| Policy decisions | Recommends what to audit, alert on and, if wanted, block | None | Decides what is monitored, what is sensitive and whether anything is blocked |