Cloud Fax

Principal workflows

• Receive: eFax Corporate receives faxes on your existing numbers, ported from your carrier, and on new numbers as needed. No pages are printed.
• Route: Routing rules agreed with each department send every fax number to the right queue, mailbox or EMR inbox, so documents arrive where the people who act on them work.
• Index and file: Staff in the receiving department open each document, confirm the patient and document type, and file it to the chart or pass it on. Nothing is filed to a chart without a person confirming the match.
• Send: Staff send faxes from the EMR or a secure web portal through eFax Corporate, and the delivery confirmation is kept.

Who uses it

• Health information management and document intake teams
• Referral, scheduling and prior authorization staff who work faxed documents daily
• Hospital and clinic IT teams retiring fax machines and on-premises fax servers
• Privacy officers concerned about PHI on printed and misrouted faxes
• Ambulatory groups and post-acute providers that exchange records by fax

Reporting

• Faxes received but not delivered to their destination
• Fallback queue items by age and reason
• Outbound faxes that failed after retries
• Misdirected faxes and actions taken
• Routing table and change history
• Monthly service review

Features

• Number porting: Your existing fax numbers move to eFax Corporate so senders do not need to change anything; Moraph coordinates the port with your carrier.
• Routing by number: Each fax number is mapped to a department queue, shared mailbox or EMR inbox, and the routing table is documented and maintained by Moraph.
• EMR inbox delivery: Inbound documents are delivered into your EMR's document intake through its supported import interface, built and maintained by Moraph.
• Fallback queue: Documents that cannot be delivered to their destination go to a monitored queue rather than being lost or printed.
• Person-confirmed filing: Staff confirm the patient and document type before a fax is filed to a chart; routing never files to a chart on its own.
• Sending from the EMR: Outbound faxes are sent from the EMR's fax function or the eFax Corporate web portal, with delivery confirmations kept.
• Encrypted transmission and storage: eFax Corporate encrypts documents in transit and at rest under its terms, and Moraph's routing uses encrypted connections end to end.
• Daily delivery check: Moraph compares faxes received with documents delivered each day and investigates any that did not arrive.
• Routing change requests: New departments, moved clinics and new numbers are added through change requests approved by the owner you name.
• Retention settings: How long eFax Corporate keeps copies of faxes is set to your retention policy, with the chart as the record of care.
• Fax server retirement: Moraph plans the move off fax machines and on-premises fax servers department by department, with routing tested before each cutover.
• Service reporting: A monthly service review covers volumes, delivery exceptions, fallback queue items, changes, incidents and open issues.

Integrations

• EMR document intake: Inbound faxes are delivered into your EMR's document intake or inbox through its supported import interface, such as HL7 document messages or the vendor's document API.
• EMR outbound fax: The EMR's fax function sends through eFax Corporate, so letters and records leave from the chart.
• Integration engine: Where you route interfaces through an integration engine, including Moraph's Integration Engine service, fax delivery runs through it.
• Carrier and telephony: Moraph coordinates porting your existing fax numbers from your carrier to eFax Corporate.
• Email and secure queues: Departments without an EMR inbox receive faxes in a secure queue or shared mailbox, as your privacy officer approves.
• Single sign-on: Staff using the eFax Corporate portal sign in through your identity provider where the platform supports it.
• IT service management: Fax tickets flow between your service desk and Moraph's service team, including Moraph's IT Service Management service where you use it.

Deployment

• eFax Corporate cloud, managed by Moraph: eFax Corporate runs in its provider's cloud; Moraph configures it and runs the routing to your EMR under a managed service agreement.
• Moraph-managed with your existing account: If you already use eFax Corporate, Moraph can take over configuration, routing and operations, subject to its provider's terms.
• Alongside other Moraph services: Run with Moraph's Integration Engine or Referral & Prior Auth Gateway so faxed documents feed the same intake as electronic ones.

Security and privacy

• Single sign-on: Your staff and Moraph's staff sign in through identity providers with multi-factor authentication where the platform supports it, and access is removed when people leave.
• Role-based access: Intake staff see their department's faxes, administrators manage configuration, and auditors see evidence rather than fax content.
• Logged content access: Every opening of fax content by Moraph staff is recorded with the person, time and the ticket it served.
• Controlled privileged access: Moraph staff use administrative access only for approved work, with keys and credentials they cannot use without explicit, time-bound authorization.
• Independent audits: Moraph's operations are audited under SOC 2 Type II and ISO/IEC 27001. eFax Corporate's own assurance documentation is available from its provider under its terms.
• Business associate agreements: Moraph signs a business associate agreement for the service, and the provider of eFax Corporate signs its own under its terms. Moraph's routing runs in the United States region.

Limitations

• Moraph is not Consensus Cloud Solutions, the provider of eFax Corporate. The platform belongs to its provider, and the provider's own service commitments, roadmap, maintenance and outages apply to it.
• Licenses and numbers are subject to the provider's terms, and some numbers may not be portable from your carrier.
• Moraph does not index or file documents. Your staff confirm the patient and document type before anything is filed to a chart.
• Delivery into the EMR depends on the import methods your EMR supports and on your interface team's configuration.
• Fax remains an unstructured, page-image format. Cloud fax removes paper and manual routing; it does not turn faxes into structured data.
• Faxes sent to a wrong number by the sender, or by your staff, still reach that number. Moraph can report misdirected faxes but cannot recall them.
• Your organization remains responsible for HIPAA and 42 CFR Part 2 compliance, its retention policy and breach notification decisions.
• Analog lines for devices that are not fax machines, such as alarms or elevators, are not part of the service.

Next steps

Book a demonstration or a technical briefing at www.moraph.com/solutions/cloud-fax. Purchasing routes and company information: www.moraph.com/how-to-buy.