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354 articles · page 6 of 18

  1. Week of 4 November 2024

    After the 2024 election, a rule’s legal form predicted its survival better than its topic

    Election week changed no rule, but it changed the odds for many. The best predictor of which obligations would last was the instrument behind them: statute, a rule still inside the Congressional Review Act window, or guidance and executive orders.

    • Cross-sector
    • Regulation & Compliance
    • 5 min read
  2. Week of 28 October 2024

    Telehealth’s three policy clocks all ran down in December, so virtual care needed an annual cycle

    After the 2025 fee schedule, a Medicare virtual visit still depended on CMS rulemaking, a congressional extension and a DEA rule. What had looked like a post-emergency transition was a standing condition, with all three clocks converging at year-end, best run as a yearly cycle.

    • Healthcare
    • Customer & Citizen Experience
    • 5 min read
  3. Week of 21 October 2024

    Final and already in court: sorting open banking work by how much you would regret it

    The CFPB’s Section 1033 rule was sued the day it was issued. Banks could not wait out the litigation or comply blindly. The workable approach was to split the program into no-regret work, rule-specific work and work hinging on the contested terms.

    • Financial Services
    • Platforms & Architecture
    • 5 min read
  4. Week of 14 October 2024

    NYDFS wrote no AI rule, and made AI risk part of what the CEO certifies

    New York’s October 2024 letter on AI and cybersecurity added no requirements. Because Part 500 already demands an annual compliance certification signed by the CEO and CISO, it turned four AI risks into evidence those signers must be able to produce.

    • Financial Services
    • Security & Resilience
    • 5 min read
  5. Week of 7 October 2024

    At American Water, containment was the part customers saw

    The largest U.S. water utility kept water flowing after a cyberattack, but switching off its billing portal was the incident as the public experienced it. For utilities and agencies, the customer-facing response is four decisions, and most can be made in advance.

    • Government
    • Customer & Citizen Experience
    • 5 min read
  6. Week of 30 September 2024

    Saline exposed the risk that hides in a hospital’s cheapest line items

    One flooded Baxter plant put IV fluids on allocation nationwide. Low-cost essentials concentrate supply because price pressure rewards scale, so health systems need to manage them by clinical criticality, through four levers that spend-based purchasing ignores.

    • Healthcare
    • Economics & Procurement
    • 5 min read
  7. Week of 23 September 2024

    Helene tested what continuity plans take for granted: staff, signal and signatures

    Continuity plans for local agencies are written for the loss of a building or a system. Helene removed people, connectivity and decision authority across a whole region at once, and each of the three needs its own preparation with its own lead time.

    • Government
    • Operations & Workforce
    • 5 min read
  8. Week of 16 September 2024

    A hallucination rate is a sales claim, and Texas enforced it like one

    Texas’s settlement with Pieces Technologies applied an old consumer protection statute to a generative AI error rate. Health system buyers can test any such number on three dimensions: what it counts, where it was measured, and how it stays true after updates.

    • Healthcare
    • Regulation & Compliance
    • 5 min read
  9. Week of 9 September 2024

    Why o1’s reasoning summaries added work for clinical AI committees

    OpenAI’s o1 narrated its reasoning just as federal rules on decision support transparency were taking hold. A fluent explanation answers a clinician’s question, not the vendor or the regulator’s, and health systems had to supply three different kinds of transparency themselves.

    • Healthcare
    • Data & AI
    • 5 min read
  10. Week of 2 September 2024

    Europe’s AI treaty attached its duties to the public function, not the payroll

    The Council of Europe convention covers AI used by public authorities and by private actors acting on their behalf. That means an agency’s duties follow the service into its contractors, and the boundary of “on their behalf” is where governance gaps will open.

    • Government
    • Regulation & Compliance
    • 5 min read
  11. Week of 26 August 2024

    Sea-Tac’s handwritten boarding passes were a staffing plan in disguise

    When ransomware took down Port of Seattle systems, the airport kept moving on paper. “Revert to manual” is a promise about people: which work has a paper version, who does it, how long they can sustain it, and who re-keys it afterward.

    • Government
    • Operations & Workforce
    • 5 min read
  12. Week of 19 August 2024

    National Public Data turned the Social Security number into a lookup key

    Once a single broker dataset linked names, addresses, birth dates and Social Security numbers, those facts could still find a customer’s record but could no longer prove who was asking. Enrollment, recovery and high-risk changes each needed a different fix.

    • Cross-sector
    • Customer & Citizen Experience
    • 5 min read
  13. Week of 12 August 2024

    Post-quantum priority starts in the records retention schedule

    NIST’s first post-quantum standards said what to migrate to. For banks, health systems and agencies, the order of migration is set by how long data must stay secret, which makes the retention schedule the first planning document.

    • Cross-sector
    • Platforms & Architecture
    • 5 min read
  14. Week of 5 August 2024

    How the August 2024 selloff found brokerages’ capacity limit before the first trade

    On August 5, 2024, customers of large retail brokerages struggled to log in and see balances. The strain sat in the pre-trade path, in three layers with different owners: identity checks, account views and shared vendors. No rule set the target.

    • Financial Services
    • Platforms & Architecture
    • 5 min read
  15. Week of 29 July 2024

    Systems contained, data exposed: why Columbus’s reassurance outran its evidence

    Columbus could prove it had contained the attack on its systems. It could not yet prove what the stolen data held or whom it exposed. Each claim needs its own evidence, and borrowing from the first to answer the second costs trust.

    • Government
    • Customer & Citizen Experience
    • 5 min read
  16. Week of 22 July 2024

    Why North Korea’s fake remote hires succeed in the gaps between HR, IT and security

    KnowBe4’s account of hiring a North Korean IT worker showed a scheme built to pass four hand-offs, each owned by a different team. Controls work when one identity is carried from interview to offer, onboarding, device and daily work.

    • Cross-sector
    • Security & Resilience
    • 5 min read
  17. Week of 15 July 2024

    Channel File 291 measured every recovery plan in hands per device

    The faulty CrowdStrike update turned remotely managed Windows estates into a field-service job. Recovery speed came down to three constraints most plans never modeled: access to recovery secrets, people at keyboards, and the order of repair.

    • Cross-sector
    • Operations & Workforce
    • 5 min read
  18. Week of 8 July 2024

    A credit union’s promises in an outage are set by its architecture, years before the attack

    Patelco’s members met its ransomware attack as four questions: can I use my money, what happened to my data, how do I get back in, who pays. Each answer was largely fixed by design and policy choices made long before June 2024.

    • Financial Services
    • Customer & Citizen Experience
    • 6 min read
  19. Week of 1 July 2024

    Records over deference: after Loper Bright, an agency’s best defense sat in its files

    Four Supreme Court decisions in five days ended deference on statutory meaning, kept old rules open to new challengers, faulted an agency’s explanation and moved penalty cases to juries. What agencies could still defend lived in their records, which most managed badly.

    • Government
    • Regulation & Compliance
    • 5 min read
  20. Week of 24 June 2024

    How polyfill.io slipped past hospital tag reviews that checked each script only once

    Hospital script reviews were built after 2022 to stop patient data leaving through tracking tags. Polyfill.io showed the opposite risk: approved code that changed after approval and sent patients elsewhere. Managing it takes checks on the source, the content and the response.

    • Healthcare
    • Customer & Citizen Experience
    • 5 min read