Voice Recording Compliance

Principal workflows

• Capture: Verint records the turret, desk phone and mobile lines in your recording policy. Moraph connects each source, maps lines to people, and confirms that capture is working before a line is treated as in scope.
• Monitor: Moraph's follow-the-sun operations team watches the platform's capture health and the coverage of your recording policy, and works each alert through to a recorded outcome.
• Retrieve and preserve: Authorized reviewers search recordings by user, line, time and call metadata and play them back in Verint. Legal holds suspend deletion for the recordings that a matter needs.
• Govern: Changes to who is recorded, how long recordings are kept and who may listen go through a change request your compliance officer approves. Moraph reports on the service every month and supports periodic access reviews.

Who uses it

• Compliance officers at broker-dealers, futures commission merchants, swap dealers and banks with trading desks
• Trading floor supervisors who review calls as part of supervision
• Legal and eDiscovery teams who retrieve and preserve recordings
• Telephony and IT teams who run trader turrets, desk phones and mobile devices
• Internal audit and examiners who test recordkeeping

Reporting

• Recording coverage against your policy
• Capture alerts and how they were closed
• Changes, joiners, movers and leavers
• Retention, legal holds and exports
• Access reviews and playback logs
• Monthly service review pack

Features

• Turret, desk and mobile capture: Verint records the trader turrets, desk phones and enrolled mobile lines in your recording policy, with each call linked to the person and line.
• Timestamps and call metadata: Verint stores each recording with its start and end time, line, user and call details, so calls can be found and placed in sequence.
• Search and playback: Authorized users search by person, desk, line, date and time and play recordings back in Verint, with every playback logged.
• Transcription: Where you license it, Verint transcribes recordings so reviewers can search and read calls as well as listen to them.
• Retention rules: Retention periods are configured in Verint for each recording population to match your record-retention schedule, with deletion only at the end of the period.
• Legal holds: Recordings needed for a matter are held from deletion until legal releases them, and every hold is recorded.
• Coverage monitoring: Moraph compares who is being recorded with your recording policy and your joiner and leaver records, and reports gaps to your compliance officer.
• Capture health alerts: Failed or silent channels, storage issues and integration errors raise alerts that Moraph's operations team triages and follows through.
• Joiner, mover and leaver changes: New traders, desk moves and departures go through a change request, so recording starts and access ends on the dates your compliance team approves.
• Access reviews: Moraph prepares lists of who can search, play back and export recordings, for your compliance officer to certify or correct.
• Configuration baseline: Moraph keeps a documented baseline of recording policies, retention rules and access roles, and checks the live platform against it.
• Monthly service review: A regular review of coverage, alerts, incidents, changes and open risks with your compliance and telephony leads.

Integrations

• Trader voice turrets: Turret systems on your trading floor are connected to Verint for recording, with lines and handsets mapped to users.
• Desk and unified communications telephony: Desk phones and supported unified communications platforms are connected for recording where they are in your policy.
• Mobile recording: Enrolled mobile devices or carrier-based recording services supported by Verint are connected so business calls on mobiles are captured.
• HR and directory: Joiner, mover and leaver records are compared with the recording policy so coverage follows staff changes.
• Single sign-on: Users sign in through your identity provider (SAML or OpenID Connect), with roles following its groups where supported.
• Archiving and surveillance: Recordings and metadata can be made available to your communications archive or surveillance tools, including Moraph's Trade Surveillance & Market Abuse Monitor.
• Moraph service portal: Change requests, incidents, alerts and service reports are tracked in Moraph's service portal and available through the Moraph Work API.

Deployment

• Verint cloud, run by Moraph: Verint's hosted service, licensed through Moraph and configured and operated by Moraph's team.
• In your environment: Verint installed in your data center or cloud account, with Moraph operating it under agreed remote access.
• Co-managed: Your team keeps some administration, such as user changes, and Moraph runs monitoring, configuration and service reporting.

Security and privacy

• Single sign-on: Your staff and Moraph's engineers sign in through identity providers with multi-factor authentication, so your access policies apply.
• Role-based access: Who can search, play back and export recordings follows their role and scope; administering the platform is separate from listening to it.
• No routine access to content: Moraph staff cannot listen to, read or export recordings without your explicit, time-bound authorization, and keys are handled on the same basis.
• Complete audit trail: Searches, playbacks, exports, holds and configuration changes are logged with the person and time.
• Data residency: Recordings stay in the hosting region agreed for your deployment; Moraph-hosted components run in the United States, United Kingdom or Australia.
• Controlled changes: Configuration changes and Verint updates are tested before they are applied, and Moraph-built connectors pass its security testing gates and carry a software bill of materials.

Limitations

• Moraph is not the vendor. Verint owns the platform, and Verint's own service commitments, roadmap and outages apply.
• Licences are subject to Verint's terms, which you accept as part of the agreement.
• Moraph can only monitor the lines and devices you tell us are in scope. Deciding who must be recorded is your compliance team's decision.
• Recording depends on your telephony, network and mobile setup. Calls made on unenrolled devices or unapproved channels are not captured.
• Moraph does not review calls for misconduct. Supervision and surveillance remain your responsibility, though recordings can feed tools that support them.
• Transcription accuracy varies with audio quality, accents and trading jargon, and transcripts do not replace the recording.
• Whether a recording gap must be reported to a regulator is your decision. Moraph reports the gap and its affected period to you.
• Text, chat and email archiving is not included; see Communication Archiving.

Next steps

Book a demonstration or a technical briefing at www.moraph.com/solutions/voice-recording-compliance. Purchasing routes and company information: www.moraph.com/how-to-buy.