Customer Success Manager, Government
About the role
Guide agencies through procurement and authorization cycles. You will manage federal and state accounts, prepare ATO renewal work months ahead, and keep FOIA and citizen-service deployments running smoothly.
What you'll do
- Own a portfolio of federal, state and local government clients
- Plan ATO renewals and FAR-driven contract milestones well ahead of deadlines
- Run QBRs that produce evidence agencies can give to inspectors general and auditors
- Coordinate with the cleared support lane on sensitive incidents
What you'll bring
- 5+ years in public-sector account management or program management
- Working knowledge of the FAR and the ATO lifecycle
- Excellent written communication
Nice to have
- Prior federal service or government contracting experience
- Public Trust or security clearance
Compensation
$190,000 – $215,000 per year
Where you land in the range depends on your experience and skills, not on how well you negotiate.
Working at Moraph
We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.
Moraph is an equal opportunity employer. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Email careers@moraph.com if you need one.