Technical Support Engineer (Tier 1–2)
About the role
Give regulated clients a first response in under 15 minutes. You will handle incoming support for our SaaS products overnight for US clients, solve known issues and escalate the rest.
What you'll do
- Respond to and resolve support tickets within SLA
- Diagnose SSO, integration and reporting issues using runbooks
- Document solutions and improve the knowledge base
- Escalate complex issues to Tier 3 engineering
What you'll bring
- 1+ years in technical support for software products
- Clear written English
- Willingness to work night shifts aligned to US hours
Nice to have
- Experience supporting healthcare or financial clients
Compensation
₱60,000 – ₱72,000 per month
Monthly base salary, plus 13th-month pay, night differential and allowances.
Where you land in the range depends on your experience and skills, not on how well you negotiate.
Working at Moraph
We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.
This role is employed through Moraph's Employer of Record partner in Philippines, which handles local payroll, benefits and employment compliance. You will work full time on Moraph's team, report to a Moraph manager, and use Moraph's tools and equipment, exactly like colleagues hired directly.
Moraph is an equal opportunity employer. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Email careers@moraph.com if you need one.