Customer Success Manager, Financial Services (Canada)
About the role
Look after Canadian banks and credit unions as they modernize under OSFI's technology and third-party risk expectations. You will run audit-readiness reviews, drive adoption and spot expansion opportunities.
What you'll do
- Own relationships with a portfolio of Canadian financial institutions
- Run "Audit Readiness" QBRs built on usage data and compliance scorecards
- Help clients evidence OSFI B-10 and B-13 expectations for our services
- Coordinate escalations with support and engineering
What you'll bring
- 4+ years in customer success or account management for financial services clients
- Familiarity with OSFI guidelines and Canadian banking
- Eligible to work in Canada
Nice to have
- French language skills
Compensation
CA$120,000 – CA$135,000 per year
Where you land in the range depends on your experience and skills, not on how well you negotiate.
Working at Moraph
We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.
Moraph is an equal opportunity employer. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Email careers@moraph.com if you need one.