Cleared Support Engineer (Tier 3), Federal

About the role

Handle the tickets that cannot leave the United States. You will resolve code-level issues for Federal and Defense clients inside our cleared support lane, where only US citizens with active clearances can see logs and data.

What you'll do

• Resolve escalated Tier 3 incidents for Federal and DoD deployments within strict SLAs
• Debug application and infrastructure issues inside FedRAMP High and IL5/IL6 boundaries
• Write and improve runbooks for Tier 1 and Tier 2 teams
• Take part in the on-call rotation and the Moraph Incident Command System during major incidents

What you'll bring

• 3+ years in software support, SRE or backend engineering
• Active US Secret clearance (Top Secret preferred)
• Comfortable with Linux, Kubernetes, SQL and log analysis
• US citizenship required

Nice to have

• Experience with SIPRNet or classified environments
• Security+ or equivalent DoD 8570 certification

Compensation

$155,000 – $175,000 per year

Where you land in the range depends on your experience and skills, not on how well you negotiate.

Working at Moraph

We build and operate software for credit unions, hospitals and government agencies, where a failure means a regulatory breach or a patient-safety incident. We work as one team across New York, London, Sydney, Buenos Aires, Yerevan, Mumbai, Manila and more, on the same tools and to the same standards. Everyone gets the same high-spec laptop, software and security tooling, whichever office they work from.

Apply for this role

Moraph is an equal opportunity employer. We welcome applicants of every background and provide reasonable accommodations throughout the hiring process. Email careers@moraph.com if you need one.